Service Advisor

<div><p>Join our team and be the face of exceptional customer service in the automotive service industry!</p><p>We are looking for a<b>Service Advisor</b>to deliver a seamless and professional customer experience while coordinating with our technical teams to ensure high‑quality service delivery.</p><h3>Role Overview</h3><p>As a Service Advisor, you will be the key point of contact for customers—understanding their needs, recommending the right services, and ensuring their vehicles are serviced efficiently and professionally.</p><h3>Key Responsibilities</h3><h3>Customer Interaction&Consultation</h3><ul><li>Welcome customers and understand their service needs</li><li>Inspect vehicles and gather essential details (mileage, history, etc.)</li><li>Recommend suitable services (tyres, oil changes, alignment, etc.)</li><li>Clearly explain service scope and pricing</li></ul><h3>Service Coordination</h3><ul><li>Schedule appointments and manage workflow</li><li>Coordinate with technicians for timely service completion</li><li>Keep customers updated on progress and delays</li></ul><h3>Upselling&Customer Value</h3><ul><li>Promote additional services and products</li><li>Educate customers on premium options and offers</li><li>Support loyalty programs and seasonal promotions</li></ul><h3>Customer Relationship Management</h3><ul><li>Build long‑term customer relationships</li><li>Handle complaints professionally and elevate when needed</li><li>Collect and record customer feedback</li></ul><h3>Administrative Tasks</h3><ul><li>Prepare invoices and service estimates</li><li>Maintain accurate service records and documentation</li><li>Process payments and billing inquiries</li></ul><h3>Quality Assurance</h3><ul><li>Conduct post‑service follow‑ups</li><li>Ensure service quality and vehicle readiness before handover</li><li>Act as a bridge between customers and technicians</li><li>Coordinate with inventory teams for parts and product availability</li><li>Customer satisfaction scores</li><li>Monthly upselling performance</li><li>Service turnaround time</li><li>Accuracy in billing and documentation</li><li>Customer‑facing role at service reception</li></ul></div>#J-18808-Ljbffr