LTO Sales Representative

OverviewJob PurposeThe Sales Agent (Lease-to-Own) will be responsible for driving Lease-to-Own sales by engaging with customers, negotiating deals and closing contracts while maintaining strong client relationships. Since we currently lack an Arabic-speaking salesperson, this role is critical to capturing a significant untapped customer segment and achieving our monthly sales target of 10 cars directly contributing to the companys revenue growth.ResponsibilitiesManage End-to-End Sales ProcessHandle the complete Lease-to-Own sales cycle including engaging with customers, understanding their needs, presenting suitable car options, negotiating pricing and financing terms, and closing deals successfully.Achieve Sales TargetsConsistently work towards achieving the monthly sales target of 10 cars while maximizing revenue per deal through upselling additional services where possible.Customer Engagement & Relationship BuildingProactively interact with potential and existing customers to build strong relationships and establish trust. Maintain ongoing communication with clients to ensure satisfaction and encourage repeat business and referrals.Present Vehicles and Financing OptionsConfidently explain car specifications, pricing, financing options and Lease-to-Own benefits to customers in both Arabic and English, ensuring they understand all terms clearly.ERP & CRM ManagementAccurately update and manage customer records, leads and deal statuses in the ERP/CRM system. Ensure contracts, payment schedules and customer information are correctly processed and documented.Lead Management & Follow-UpsMaintain a healthy pipeline of qualified leads and conduct regular follow-ups to maximize conversion rates. Work with leads generated through marketing campaigns while also nurturing showroom walk-ins.Assist Walk-In Rental Customers (Occasionally)While the primary focus is Lease-to-Own sales, provide basic support to walk-in rental customers when needed, ensuring a smooth customer experience.After-Sales SupportProvide assistance to customers post-sale by coordinating contract-related queries, payment schedules and other basic support. Ensure seamless handovers and resolve initial issues quickly to maintain customer satisfaction.Collaboration with Internal TeamsWork closely with the marketing team to convert campaign leads and support promotional offers. Coordinate with the operations team to ensure timely vehicle availability, registration and delivery. Share customer insights and feedback with management to improve pricing strategies and offerings.Maintain Product & Market KnowledgeStay updated on the companys full car inventory, pricing structures and financing options. Monitor market trends and competitor offerings to better position our products and improve customer conversion rates.Reporting & Performance TrackingPrepare regular reports on leads, closed deals and customer interactions to keep management updated on performance. Participate in periodic reviews to evaluate performance against KPIs and identify areas for improvement.Skills & QualificationsFluency in Arabic (mandatory) and English for effective communication with customers.Strong automotive industry knowledge including car models, pricing and financing options.Proven sales negotiation and closing skills with the ability to achieve monthly targets.Experience in Lease-to-Own sales or similar automotive financing models is an advantage.Basic proficiency in ERP systems for managing leads, contracts and payments.Knowledge of CRM tools for tracking customer interactions and follow-ups.Ability to prepare and manage basic reports using MS Excel.Excellent presentation and persuasion skills for pitching offers and deals.Strong customer relationship management skills to build trust and drive repeat business.Ability to handle multiple leads simultaneously and manage follow-ups effectively.Professional presentable appearance with a confident showroom presence.Customer-focused mindset with the ability to understand and meet client needs.Good problem-solving skills to handle objections and resolve issues quickly.Ability to work independently and as part of a team to achieve overall business goals.Time management skills to prioritize tasks and respond to customer inquiries promptly.Adaptability to handle both Lease-to-Own and occasional rental customer requirements.High level of accuracy and attention to detail when processing contracts and payments.Position Qualifications (Academic & Professional)Includes: Bachelors degree in business administration, Marketing or a related field (preferred but not mandatory); Minimum 2 years of proven sales experience in the automotive industry; Prior experience in Lease-to-Own sales or automotive financing is an advantage; Basic knowledge of ERP systems for handling contracts, payments and customer data; Familiarity with CRM tools for managing leads and follow-ups (training can be provided); Proficiency in MS Excel and basic reporting skills;