Waiter/Waitress

Job DescriptionAnswers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.Assists in setting up and taking down tables and chairs, ensures guest’s utmost convenience with food settingChecks with customers to ensure that they are enjoying their meals and takes action to correct any problems.Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.Cleans and maintains equipment, tools, fixtures, service area in station assigned.Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.Familiarizes with all equipment in the outlet, the proper handling and usage.Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.Generates higher revenue through up-selling techniques and skill.Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel.Report Lines & CommunicationsReports to the Captain/Supervisor/Outlet In-charge.Relates to co-employees within service, kitchen and other department in the performance of his/her job.OthersContinuous learning through own IDP.Any other duties as may be assigned by the superior.AccountabilitiesRepresents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.Company’s CultureCommunicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”CONFIDENTIALITYEnsure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.JOB REQUIREMENTMinimum education of Bachelor or Diploma in Hotel Management.Minimum of 2 year in 4* or 5* hotel experience.Knowledgeable in various kinds of food and beverage.Have excellent English communication skills both in written and spokenPleasant personality with good communication and interpersonal skills#J-18808-Ljbffr