Vendor Management Senior Specialist

ResponsibilitiesSupport the local Ops Manager & (key) account managers to improve operational metrics & setting vendors up for success.Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes, etc.)Responsible for updating vendors' assortment catalog and integrations process for assortment, inventory management & price updates.Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving them to ensure correct availability & prices.Regularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders, sharing reports with the Local Ops Manager.Responsible for ensuring vendors have the right training, tools (devices, etc.), and processes in place ensuring local tracking, implementation, and vendor compliance.Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately.Collaborate with other vendor professionals within the market and across the region for best practices and lessons learned.Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.Analyze customer/rider compensation issues and identify trends for fraud/abuse.Manage pickers across different stores across KSA for performance and tracking attendance.Set penalties for vendors when customer experience is impacted by delays and failed orders.Take the lead on fixing technical challenges with product/tech to ensure systems are working as expected.Work on enhancing local shops vendors quality by monitoring metrics related to sessions/CVR/failure rate… etc.Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.Follow daily operations relating to the job to ensure work continuity.Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.Requirements2+ years of experience in an operational role.Strong vendor operational knowledge.Ability to document processes and guidelines.Ability to work with large data and highlight key insights.Ability to solve major issues efficiently, understand which issues require escalation, and propose documents/changes to mitigate.Bachelor’s Degree in a relevant field is required#J-18808-Ljbffr