Travel Account Manager — Growth & Client Partnerships

To manage, monitor and control the branch operation, and meet business targets, in terms revenue and profitability whilst achieving highest level of customer satisfactionEssential Roles and Responsibilities:Prospect new clients, attend sales calls, present various products available and negotiate with customers on credit limits and payment terms with a view to develop business and reach sales targets.Develop alliances and partnerships within existing clients to create additional sales opportunities and also Identify new business opportunities for continued growth in the regionServe existing clients by handling customer queries & meeting their needs. Also handle customer complaints, settle disputes, using discretionary powers, if required in order to ensure customer satisfaction and retention of business.Negotiate with various airline companies & tour operators (Suppliers) to obtain special rates / fares that are usually given to all travel agents, in order to generate more business and earn revenues for the company.Maintain an up-to-date database on customers/ corporate clients, and frequently mail to them information relating to the latest attractions in holiday packages/ destinations/ new services/ special offers and amendments in visa rules/ regulations, airport information, etc, in order to market services and solicit continued patronage of key customers.Support the overall administration of the branch office, its up-keep, maintenance and layout in order to maintain the professional image of Al Tayer Travels.Review periodically sales performance, revenue earnings and payments position, and follow-up with accountants and sales staff to collect overdue payments from defaulting customers, with a view to improve the company’s revenue position and generate incomes. Monitor and control credit limits on a regular basis.Prepare reports for submission to the Travel Manager and to some key clients who give high volume business, for the purpose of reviewing branch performance and scope/ suggestions for improvementSkills and Experience:6 to 8 years relevant experience in travel/ toursGraduate, preferably in CommerceTertiary qualifications with IATA certificationGuide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.#J-18808-Ljbffr