Account Manager (Travels) UAE National

<div><p>To manage, monitor and control the branch operation, and meet business targets, in terms revenue and profitability whilst achieving highest level of customer satisfaction</p><h3>Essential Roles and Responsibilities</h3><ul><li>Prospect new clients, attend sales calls, present various products available and negotiate with customers on credit limits and payment terms with a view to develop business and reach sales targets.</li><li>Develop alliances and partnerships within existing clients to create additional sales opportunities and also Identify new business opportunities for continued growth in the region</li><li>Serve existing clients by handling customer queries&meeting their needs. Also handle customer complaints, settle disputes, using discretionary powers, if required in order to ensure customer satisfaction and retention of business.</li><li>Negotiate with various airline companies&tour operators (Suppliers) to obtain special rates / fares that are usually given to all travel agents, in order to generate more business and earn revenues for the company.</li><li>Maintain an up-to-date database on customers/ corporate clients, and frequently mail to them information relating to the latest attractions in holiday packages/ destinations/ new services/ special offers and amendments in visa rules/ regulations, airport information, etc, in order to market services and solicit continued patronage of key customers.</li><li>Support the overall administration of the branch office, its up-keep, maintenance and layout in order to maintain the professional image of Al Tayer Travels.</li><li>Review periodically sales performance, revenue earnings and payments position, and follow-up with accountants and sales staff to collect overdue payments from defaulting customers, with a view to improve the company’s revenue position and generate incomes. Monitor and control credit limits on a regular basis.</li><li>Prepare reports for submission to the Travel Manager and to some key clients who give high volume business, for the purpose of reviewing branch performance and scope/ suggestions for improvement</li></ul><h3>Skills and Experience</h3><ul><li>6 to 8 years relevant experience in travel/ tours</li><li>Graduate, preferably in Commerce</li><li>Tertiary qualifications with IATA certification</li><li>Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.</li></ul></div>#J-18808-Ljbffr