Software Engineer, Cloud - Sustaining Engineering

OverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.We are hiring a Software Engineer, Sustaining Engineering for ...Location: This is a globally remote role.This role deals with critical issues in the open source stack that require software engineering for upstream fixes. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.This role entailsResponsibilitiesResolving complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source softwareMaintaining a close working relationship with Canonical\'s field, support and product engineering teamsParticipating in upstream communitiesDeveloping fixes, backporting patches, and working with upstream for inclusionReviewing code produced by other engineersDemonstrating good judgement in technical methods and techniquesPrioritizing work and managing your time effectively against those prioritiesParticipating in team discussions to improve processes, tools, and documentationMaintaining clear, technical and concise communicationsWorking from home and travel internationally up to 10% of work time for team meetings, events and conferencesWhat we are looking for in youProfessional experience as a software engineerBackground in Computer Science, STEM or similarStrong experience with Linux, OpenStack, Kubernetes or other cloud technologiesStrong development-level experience with Python, Go, C, C++ on LinuxAbility to troubleshoot with gdb and other toolsFamiliarity with git source code repositories and branchesAn exceptional academic track record from both high school and preferably universityWillingness to travel up to 4 times a year for internal eventsNice-to-have skillsYou love technology and working with brilliant peopleYou are curious, flexible, articulate, and accountableYou value soft skills and are passionate, enterprising, thoughtful, and self-motivatedYou have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systemsWhat we offer colleaguesDistributed work environment with twice-yearly team sprints in person - we\'ve been working remotely since 2004!Personal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveEmployee Assistance ProgrammeOpportunity to travel to new locations to meet colleagues from your team and othersPriority Pass for travel and travel upgrades for long haul company eventsAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.Canonical is an equal opportunity employerWe are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.#J-18808-Ljbffr