Omnichannel & Customer Experience (CX) Architect

Omnichannel & Customer Experience (CX) ArchitectJoin to apply for the Omnichannel & Customer Experience (CX) Architect role at Dicetek LLCDesigns seamless customer journeys integrating voice and digital touchpoints.Map and redesign customer journeysDefine omnichannel engagement strategyIntegrate CRM with call center systemsImplement self-service (chatbots, IVR optimization)Define CX metrics (NPS, CSAT, CES)8+ years in CX and digital transformationSeniority levelMid-Senior levelEmployment typeContractJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Dicetek LLC by 2xGet notified about new Customer Specialist jobs in Dubai, Dubai, United Arab Emirates.#J-18808-Ljbffr