Services Team leader Resource Management

Are you passionate about leading field service operations and resource planningWould you like toensurethe right people skills andlogisticsare in place for flawless service deliveryJoin our teamBaker Hughes is a global energy technology companyoperatingin more than 120 countries. For over a century we have delivered innovative reliable and sustainable solutions. Our Field Services and Maintenance teams play a key role in ensuring customers equipment ismaintained repaired and refurbished safely and efficiently enablinglongtermoperational success.Partner with the bestAs aServices Team Leader Resource Management(UAE)you willreport directly to the Global Field Service Manager. In doingsoyouwillbe responsible formanaging all resources andlogisticsto perform service and maintenance activities at customer sites. You will oversee deployment planning skill alignmentlongrangeforecasting and ensure resource readiness to support business commitments. This role plays a critical part in service delivery customer satisfaction and operational excellence.The primary responsibility of the ResourceTeamLeaderfocuses on developing competitive strategies to effectively hireretain develop train & assign skilled Field Service Engineers based on customer requirements all within our Industrial Energy Technology services business (IET).Strategically the role requires a proactive & a solid planning approach focused on analyzing the regions Demand understanding customer needs developing the teams capabilities managing business conflicts resolving personal issues building a strong Health & Safety culture to deliver the best-in-class Field service executionAs a Services Team Leader Resource Management you will be responsible for:Leading field resource deployment planning and execution to meet customer and businessobjectives.Attending weekly daily and Monthly review calls with the extended team (Planners Service Mangers Outage excellence etc.) to support outage planning ensure thetimelyfulfilment of resources on the required work scopes andestablisha 1-year plan for his/her team.Interfacingwithcustomer service managers to support issue escalation and service coordination.Developing longrange forecasts for regional resource needsand contributing to longerterm plans for the broader operational unit.Oversee daily operations ensuring efficiency productivityHSEand quality standards are consistently met.Ensure compliance with safety quality and regulatory requirements in all operational activities. Building a strong Health and Safety culture in line with company policies and standards.Creating and executing shortand longterm resource plans based on forecasts and business commitments including staffing skills planning and training development.Ensuring the right skills and necessary knowledge for the regional resource pool ismaintained to support industry standards and customer requests.Collaborating with immigration & execution teams to ensure successful site mobilizationslogisticssupportandtimelyfulfilment of customer needs (Visas gate pass readiness site training etc.).Assigning training programs to meet regional demand and developing the teams technical capabilities (Multiskilling). Build mentor and lead high-performing teams by promoting accountability innovation and professional development.Coordinating andfacilitatingcareer path planning and progression of His/her Field Service EngineersCoordinate with the tooling deployment team and manage field service engineers equipment that requires calibration.Implementing standardized project processes and ensuring departmental alignment with updated procedures.Partner with Engineering HR and other departments to ensure cross-functional alignment and operational support.Liaising with Human Resources for issues concerning retention of employees contract renewals exit evaluation career opportunities developmentplansand other HR related matters.Suggesting operational improvements in products processes and procedures.Coordinating andfacilitatingcareer path planning and progression of His/her Field Service EngineersDriving data integrity of the companys IT tools (Salesforce databaseERPsytemsWorkdayetc.).Fuel your passionTo be successful in this role you will:Preferably hold aBachelorsdegree from an accredited institution (OR a high school diploma/GED with at least 4 years of experience in Services).3 years ofexperience in managing resources in a service industry preferably Field Service.Strong background in leadership operations and strategy doing Operations & Resource Management.Comprehensive understanding ofservice onsite operationsmanagement principles fulfilmentprocessand resource optimizationDevelop implement andmonitorkey performance indicators (KPIs) to maximizeutilizationand assigned hours to achieve /exceed the annual planned targetExcellent communication and interpersonal skills for effective collaboration with internal / external stakeholders & cross-functional teams.Exceptional leadership and