S&C Global Network & AI & Conversational AI Manager

Job Description As a Data Science Analyst in the S&C GN team, you will be part of an innovative Data Science team specializing in the Contact Center domain. Your focus will be on transforming customer interactions through data-driven intelligence. Here are the details regarding the role: **Key Responsibilities:** - Develop and fine-tune Generative AI models to enhance customer interactions, automate responses, and improve self-service capabilities. - Build and deploy ML models for intent classification, sentiment analysis, and predictive analytics. - Conduct customer segmentation and behavioral analysis to personalize recommendations and drive targeted engagement strategies. - Optimize conversational AI workflows by enhancing intent recognition, response generation, and real-time decision-making. - Analyze large-scale customer interaction data to extract actionable insights and refine business strategies. - Collaborate with cross-functional teams to integrate AI-driven solutions into existing platforms. **Qualifications Required:** - PhD with 1+ years of relevant experience, OR - Masters degree with 2+ years of experience, OR - Bachelors degree with 3+ years of experience. If you are passionate about applying data science to solve real-world customer experience challenges and are interested in working with cutting-edge AI and data science techniques, this role offers the opportunity to make a real-world impact in the contact center space. As a Data Science Analyst in the S&C GN team, you will be part of an innovative Data Science team specializing in the Contact Center domain. Your focus will be on transforming customer interactions through data-driven intelligence. Here are the details regarding the role: **Key Responsibilities:** - Develop and fine-tune Generative AI models to enhance customer interactions, automate responses, and improve self-service capabilities. - Build and deploy ML models for intent classification, sentiment analysis, and predictive analytics. - Conduct customer segmentation and behavioral analysis to personalize recommendations and drive targeted engagement strategies. - Optimize conversational AI workflows by enhancing intent recognition, response generation, and real-time decision-making. - Analyze large-scale customer interaction data to extract actionable insights and refine business strategies. - Collaborate with cross-functional teams to integrate AI-driven solutions into existing platforms. **Qualifications Required:** - PhD with 1+ years of relevant experience, OR - Masters degree with 2+ years of experience, OR - Bachelors degree with 3+ years of experience. If you are passionate about applying data science to solve real-world customer experience challenges and are interested in working with cutting-edge AI and data science techniques, this role offers the opportunity to make a real-world impact in the contact center space.