Data Science Analyst - AI and Contact Center Analytics

Job Description As a Data Science Analyst at S&C Global Network in the AI - CCAI team, you will be responsible for leveraging your expertise in Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, and SQL to drive data-driven intelligence within the Contact Center domain. Key Responsibilities: - Utilize Machine Learning and Deep Learning techniques to analyze customer conversations and predict user behavior. - Develop and optimize conversational AI models and real-time recommendation systems. - Enhance self-service capabilities to reduce call transfers and improve customer satisfaction. - Collaborate with the Marketing Analytics team to integrate AI-driven insights with marketing strategies for proactive customer engagement and personalized experiences. Qualifications Required: - PhD with 1+ years of relevant experience, OR - Masters degree with 2+ years of experience, OR - Bachelors degree with 3+ years of experience. If you are passionate about applying data science to solve real-world customer experience challenges and want to be part of an innovative team dedicated to transforming customer interactions through advanced analytics, this opportunity at S&C Global Network is the perfect fit for you. As a Data Science Analyst at S&C Global Network in the AI - CCAI team, you will be responsible for leveraging your expertise in Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, and SQL to drive data-driven intelligence within the Contact Center domain. Key Responsibilities: - Utilize Machine Learning and Deep Learning techniques to analyze customer conversations and predict user behavior. - Develop and optimize conversational AI models and real-time recommendation systems. - Enhance self-service capabilities to reduce call transfers and improve customer satisfaction. - Collaborate with the Marketing Analytics team to integrate AI-driven insights with marketing strategies for proactive customer engagement and personalized experiences. Qualifications Required: - PhD with 1+ years of relevant experience, OR - Masters degree with 2+ years of experience, OR - Bachelors degree with 3+ years of experience. If you are passionate about applying data science to solve real-world customer experience challenges and want to be part of an innovative team dedicated to transforming customer interactions through advanced analytics, this opportunity at S&C Global Network is the perfect fit for you.