Rider Quality Support

Whats on Your PlateConduct on-ground rider audits to ensure compliance with hygiene appearance uniform and behavior standards.Manage crowd control during peak hours promotional events and high-traffic locations to ensure smooth operations.Handle de-escalation between riders vendors and customers providing quick professional resolutions to prevent escalation of conflicts.Support vendor relations by addressing operational challenges acting as a liaison for smoother processes.Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.Deliver safety training refreshers and updates to riders ensuring alignment with company guidelines.Participate in special projects aimed at operational improvement rider experience enhancement or safety campaigns.What Did We OrderExperience working in delivery operations or rider checks is a plus.Valid motorbike license in the UAE is required.Able to speak clearly and deal with people in a polite and professional way.Can handle difficult situations calmly and help solve problems on-ground.Can speak and understand English; other languages like Arabic Hindi or Urdu are a bonus.Capable of supporting on-ground operations during peak hours.Responsible and careful when doing checks and following company rules.Knows basic safety and hygiene rules (good to have but not a must).Ready to work shifts weekends and outside in all weather. Remote Work : NoEmployment Type : Full-time Key Skills Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting Experience: years Vacancy: 1