Regional Account Director

Essential Job Functions Client Facing Role that manages the overall business relationshipAccount mapping business unit breakdown (touchpoints to align regional/global team)Run QBRs & ensure they are properly prepared forEnsure each Crane Worldwide office servicing the account understands the SOPs and executes accordinglyReport Creation / Monitoring / Distribution (responsible/accountable)Performance management (responsible/accountable)Market Analysis / Industry AwarenessDrives collaborative efforts internally by supporting and sharing best practices in the following key areas:Client Reviews Strategic Business PlansValue add Programs Process Improvements Tender Management Technology SolutionsImpact & coverage analysis > identify service or opportunity gapsPenetrate organizational structure and develop relationship beyond main points of contactMaintain rates and assess yields monthlyMonitor account for timely payments and assist with collections on past due invoicesEnter all meeting notes action items complaints compliments into our CRM and distribute to appropriate people in global networkWhen necessary travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfactionEnsure all company policies and regulatory requirements are adhered toIdentify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resourcesCreate a business development plan with short and longterm business objectives initiatives and quantified valueadded contributionsOther duties as assignedPhysical RequirementsOther Skills & AbilitiesExcellent Organizational SkillsExcellent written and verbal skillsExcellent presentation and interpersonal skillsThorough knowledge of transportation industry logistics and freight forwardingThorough knowledge of successful sales techniquesStrong computer skills including Microsoft Office suiteDetail oriented able to multitask and meet deadlinesSelfmotivated able to work in a team and independentlyGood analytical and program management skills; ability to define develop and document business processes and proceduresStrong customer service problemsolving and interpersonal skillsInternal/external sales skillsTroubleshooting and problem resolution skillsLeads by exampleEducation & ExperienceCollege degree preferredMin of 10 years successful sales or account management and operational competence. experience in freight forwarding logistics and transportation industryExperience with CRM systemsDisclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.Required Experience:Director Key Skills Sales Experience,Nursing Home Experience,Management Experience,Profit & Loss,Workers' Compensation Law,Strategic Planning,Team Management,Budgeting,Leadership Experience,Memory Care,Public Speaking,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1