Process Intelligence Specialist

As a Process Intelligence Specialist, you will be responsible for driving process discovery, standardisation, and continuous improvement initiatives across Zahid Group Ecosystem. You will play a key role in analysing and optimising Infor ERP workflows, while extending improvements across multiple platforms.Key Accountabilities:Conduct process discovery workshops with a primary focus on Infor ERP, while extending across Salesforce, Zoho, SAP SuccessFactors, and Microsoft platforms.Develop and maintain standardized process documentation and process maps across Zahid Group.Collaborate closely with the Technical and Data teams to validate transactional data and event logs from Infor, Snowflake, and other systems.Communicate workshop findings, process insights, and recommendations to Functional and Technical teams to support alignment and implementation.Analyze Infor ERP workflows and extend insights to Salesforce, Zoho, SAP SucessFactor.Redesign processes to eliminate inefficiencies, enhance compliance, and improve overall performance.Provide data-driven insights and subject matter expertise to support change management and successful adoption of new processes.Establish and standardize best practices for process governance across Infor and other integrated platforms.Ensure compliance with governance standards and benchmark processes against industry best practices.Qualifications, Skills & Aptitude:Bachelor’s degree in Management Information System, Business Administration, Industrial Engineering, or a related field.Minimum of 5 years of experience in process improvement, ERP optimisation, or operational excellence roles.Certifications in Lean Six Sigma (Green Belt or Black Belt), Business Process Management, or Continuous Improvement are preferred.Strong understanding of ERP systems (preferably Infor) and integration with platforms such as Salesforce, Zoho, SAP SuccessFactors, and Microsoft tools.Proficiency in process mapping and documentation tools (e.g., Microsoft Visio) and data visualisation tools (e.g., Power BI).Familiarity with automation tools and low-code platforms (e.g., Power Automate, Zoho Creator).Strong analytical skills with the ability to interpret data and generate actionable insights.Strong communication skills with proficiency in both Arabic and English.To view the benefits offered by Zahid Group, please visit our Total Rewards page at Careers.Zahid.com.#J-18808-Ljbffr