Microsoft Dynamics Consultant

We are hiring for Senior Dynamics 365 Consultant to join one of our major clients based out of UAE.Role- Senior Dynamics 365 ConsultantEmployment type- Contract- 12 months & extendableJob Description:Lead the design, configuration, and implementation of Dynamics 365 Customer Service solutionsCollaborate with the Product Owner to understand backlog priorities, user stories, and product roadmapTranslate business and product requirements into scalable and efficient technical solutionsImplement and optimize Copilot (AI-powered features) to improve productivity and customer experienceLeverage Power Platform (Power Apps, Power Automate) to extend functionalityRequired Skills & Experience:Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (mandatory)5+ years of experience with Dynamics 365 Customer Service / Customer Engagement (CE)Proven hands‑on experience with Dynamics 365 Copilot / AI capabilitiesStrong understanding of case management, SLAs, queues, and knowledge managementExperience with Power Platform (Power Apps, Power Automate)#J-18808-Ljbffr