Lead protection field service engineer

Job Description SummaryAll resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.Job DescriptionWhat you'll do:Responsible for the Testing & Commissioning of Protection IED’s, AVR, Tariff meter inclusive of Busbar Protection associated projects.Responsible for the resource planning of Field Service commissioning team for active projects.Manage the workload of the projects to ensure 90% and above billable ratio.Collaborate with other members of a multidisciplinary team for daily work deliverables.Understanding the project technical requirement Customer Standards and specification and proposing the solution to customer as per the project scope.Support Operations team to execute projects efficiently in terms of budgeted profitability, planning, and general reporting (internal / external).Ensure that agreements with customer for documentation lead times, delivery, reliability and quality are achieved within the budgetary constraints agreed.Demonstrate EHS compliance and ensure Zero Deviation Plan is implemented within the team and setting the example by demonstrating the proper acts and actively observes work conditions and behaviors, giving constructive feedback and celebrating EHS effective prevention.Manage and secure approvals, renewal of approvals of T&C engineers from key account customers.Ensure commitments to customer are met in accordance with contract with clear feedback through consistent customer interaction, e.g. communication, (e-mail, letters, workshop, etc.) and customer meetings, periodic reviews etc.Implementation of Service-Max & Conducting Gate review during the project execution.Having full ability to handle Engineering and Field service works for Protection Relays, Panels modification, Protection logic diagram, GA/LA, Protection/SCS/LCC Schematics, Protection IED’s/AVR/Tariff meter Configuration, SCS Architecture, SCS Signal list, Cable Schedule, IEC61850 signal mapping, etc.Support for Production documents (Wiring Table/Label list/Cable Schedule/Interpanel wiring files), CT/VT Adequacy check, Relay setting calculations.Having experience for Busbar protection configuration/engineering and site testing.Experienced in protection relays software (Micom, Multilin & 3rd Party), Test kits (Omicron), and Microsoft office.Effectively communicate directly with customers to ensure excellent customer service and to build and maintain customer intimacy.Works with application team to address any product issues and provide the solution to the customer.Revise drawings & provide technical clarifications against comments and replying to customer/Consultant comments.Support factory during Panels Integration and FAT and clarify/close any raise comments/snags during FAT.Raise Change request for any such requirements which are not as per the project specification.Supporting management for Man-days and materials estimation during ITO stage and its control during OTR stage.What You'll BringBachelor’s in Electrical engineering or related discipline from a reputed university8+ years minimum relevant experience in Protection IED’s Configuration & TestingKnowledge of GE (Micom & Multlin) Protection IED’s and Competitors ProductsKnowledge of schemes and application of protection relays in electrical networks including HV & EHV systems, and state-of-the-art technologies in substation automationKnowledge of Substation Automation System, Digital Substation concepts, IEC61850/PRP/HSR/RSTP and other Serial CommunicationExperience with Utilities and Industrial customer across Middle EastAbility to identify problems, collect relevant data, establish facts and draw valid conclusionsExperience of managing projects for protection and control systemsGood oral/written communication skills in EnglishAbility and willingness to travel across GCC region (20-25%) without limitationWhat Will Make You Stand OutGood oral/written communication skills in ArabicPreferably with Kahramaa, Qatar Energy, Q-Companies approvals shall add advantage.Ability to read, interpret tender/contract documents, schematics, procedures and policy guidelinesAbility to Lead, guide and coach the teamAbility to present technical solutions to customer and identify possible workaround solution for an issueSolution Oriented, Team Player with Strong Communication SkillsHealth, Safety & Environmental requirements for engineering activitiesThe ability to work under pressure and with tight scheduleUnderstand