HR Manager (People & Culture) — Arabic & English

Job DescriptionAbout Joud CoffeeJoud Coffee is a homegrown Abu Dhabi brand built on generosity, craft, and real hospitality. We’ve grown fast—and now we’re focused on the next phase: stronger culture, higher engagement, better leadership, and consistent guest experience across every outlet.The role (read this carefully)We’re hiring an HR Manager (People & Culture) who is a builder and a floor operator—not a policy-only, behind-the-desk HR person. You will spend real time in outlets, coaching managers, listening to teams, and turning culture into daily behaviors.You will also own Employer Branding & Talent Attraction, including building our LinkedIn presence to attract top talent. And you must be strong on UAE labour compliance and have hands‑on Emiratization experience.Arabic & English fluency is required (spoken and written).What you’ll own1) Culture & Engagement (your #1 mission)Translate our values into clear frontline behaviors (how we speak, serve, lead, and solve problems)Build practical culture routines: recognition, manager coaching, “wins of the week,” team ritualsRun engagement systems that lead to action: listening sessions, pulse checks, feedback loops, action plansProtect a “no ego / high ownership” environment—resolve conflicts early and keep standards high2) Field HR — be on the floor, not behind the deskBuild a structured outlet visit cadence (weekly/bi-weekly) with check-insCoach outlet leaders on people topics: attendance, attitude, teamwork, service behavior, discipline, escalationsTrain managers on tough conversations + documentation (firm, fair, consistent)Detect issues early (culture drift, burnout, poor leadership) and fix them with real interventions3) Hiring & workforce growth (multi-site)Own recruitment end-to-end: role scorecards, structured interviews, selection standards, offers, onboardingBuild workforce plans with Ops: staffing models by outlet/format and peak season planningRaise hiring quality and retention through better screening, onboarding, and manager capabilityBuild referral programs and partnerships to keep the pipeline warm4) Employer Branding & LinkedIn (you own it)Build and manage our LinkedIn company page (setup/refresh, access control, brand consistency)Create an employer brand content plan: team stories, promotions, training, culture moments, behind-the-scenesRun hiring campaigns and build a talent community (followers → applicants → hires)Track simple results: follower growth, engagement, applicant quality, conversion ratesCoordinate with Marketing for brand guidelines—but HR owns the talent narrative5) Emiratization (must-have experience)Lead Emiratization planning and execution: sourcing, hiring, onboarding, retention, development pathwaysBuild relationships and pipelines for Emirati talent (universities, programs, local networks)Manage relevant reporting/requirements and ensure ongoing compliance with Emiratization initiativesDesign career paths and support plans to help Emirati employees succeed and grow in operations and HQ roles6) UAE Labour Law & HR compliance (must-have)Ensure strong compliance with UAE labour law and MOHRE-related processesOwn contracts, policies, employee relations, investigations, disciplinary actions and terminations (proper process + documentation)Coordinate visa/work permit administration with PRO / government portals where relevantMaintain accurate employee records and HR reporting (headcount, turnover, attendance, leave, etc.)Requirements (must-have)Fluent Arabic & English (spoken + written)5–8+ years HR experience, ideally in hospitality/retail with multiple locationsStrong UAE labour law knowledge + hands‑on HR compliance experience (ER, documentation, terminations, contracts)Proven Emiratization experience (implementation, hiring pipelines, onboarding/retention, reporting/requirements)Experience building employer branding / talent attraction, including LinkedIn company page + hiring campaignsField/operator mindset: you enjoy being in outlets and solving real people problemsHigh integrity, calm under pressure, strong judgment and confidentialityNice to haveExperience in a fast‑scaling, founder‑led brandBuilt onboarding/training systems for frontline teamsHRIS/LMS exposure (training platforms a plus)Location & work styleAbu Dhabi‑based. Regular travel to outlets is essential (this is part of the job, not optional).How to applySend your CV and a short note answering:What did you personally do to improve culture/engagement in a frontline business?Share one Emiratization initiative you led and the outcome.What LinkedIn/employer brand work did you own and what results did you achieve?#J-18808-Ljbffr