Head of Agency

DescriptionRole : Head of AgencyLocation : DubaiRole Purpose: Provide senior-level commercial and transactional leadership to drive all leasing sales and sectoral performance and visible marketplace success across all RE sectors (Commercial Residential Industrial Retail Freehold etc). Establish create develop promote and lead overall company Agency Transaction & Investment Services strategies and build for consistent growth.Develop a high performance and industry recognized team of consultants seek business opportunities manage all transactional business development strategies collaborate with industry peers including regional and international connections while also ability at closing deals personally. Highly skilled networker and communicator.KEY METRICS:Revenue: n/aExpenses: n/aNet Income: n/aAssets: n/aHeadcount: n/a Number of branches: TBCNumber of ATMs: n/aNumber of Direct Reports: TBCKey Accountabilities of the role Managerial FunctionIdentify and Recruit skilled commercial (offices retail industrial) and leasing agents; manage daily activities to meet targets set by the CEO & Board. Maintain a high-performing team and industry recognized within 2-3yrsMotivate & lead team meetings and bi-monthly strategy meetings with the CEO & COO as well as internal Business heads at the Bank to establish client opportunity.Ensure team members uphold professional ethics client service standards and adhere to company UAE Authority (RERA etc) and UAE legal codes. Report breaches to senior management/HR immediately.Set and monitor goals for each staff member to maximize time management and efficiency.Prepare weekly reports for CEO & Strategy Committee.Work closely with the Training and Development department to implement ongoing professional development and training programs to ensure that the agents are effective in acquiring customers negotiating deals and providing the highest calibre of service levels.Grow an efficient Professional Commercial/Agency Practice team and lead the team to achieve realistic objectives providing strong expertise in the strategy of targeting selling and closing sales and leases on an executive level.Responsible for managing the performance of staff including the undertaking of staff performance appraisals training attendance monitoring target setting discipline instillation and implementation of succession plans.Analysis of the existing operations to evaluate performance of the team in meeting objectives and to determine areas of potential cost reduction program improvement or policy change.Establish departmental responsibilities and coordinate functions among the commercial teams. Ensure the highest ethical practices are always followedResponsible for conducting thorough market due diligence developing and executing the commercial plans for instructions and pitching for new businessMaintain accurate and in-depth knowledge of all aspects of the real estate industry particularly in areas such as pricing information vacancies asset availability square footage property values zoning population growth and other patterns in order to determine sales values.Compilation of quarterly divisional business plans and budgets.Oversee and monitor the monthly financial performance of each of the members of the sales and leasing team.Responsible for keeping a record of all documents pertaining to the transactions concluded by the members of the sales and leasing team.Able to make high level decisions on behalf of MPM with the respective Clients.Develop and maintain excellent relationships with key business groups Landlords Franchisees and Developers.Work with other departments specifically but not limited to Management Owners Associations Valuation & Advisory and Property Management to identify and secure business opportunities.Budgetary Control FunctionDevelop and implement budgetary control record-keeping and administrative processes.Prepare budgets and ensure financial targets are met at both company and client levels.Compliance and Administrative Responsibilities include ensuring operations comply with UAE laws maintaining records of transactions creating departmental policies and optimizing the use of CRM systemsAnalyze and control expenditures to meet budget requirements.Oversee annual budgets track financial performance and ensure goals are achieved.Utilize technology for reporting fiscal targets and analysis.Client Relationship ManagementBuild on internal relationships with MPM clients Banks clients and customers to develop further business and opportunities. Work closely with internal bank departments to find opportunities that clients can avail.Act as first Point of Contact for all Clients whenescalating matters related to appointments held by the Company.Keep up to date on market trends upcoming property developments and average suburb and master community prices and maintain appropriate records of the same; develop pricing strategies for Clients based on market knowledge and detailed comparab