Field Support Engineer (31/03/2026)

<div><p>We are looking for a<b>Field Support Engineer</b>for one of our clients with the following details:</p><h3>Location: Abu Dhabi, UAE</h3><h3>Expected Start Date: ASAP</h3><h3>Contract Duration: 1 year</h3><h3>Qualification and Experience Required</h3><ul><li>3+ years in field support or technical support roles in operational or customer-facing environment</li><li>Hands‑on experience with electronic equipment, IT systems, radio communication systems</li><li>Experience in defense projects or critical infrastructure is preferred</li><li>Experience in integrating and testing complex systems is a plus</li></ul><h3>Preferred Skills</h3><ul><li>Experience with Linux‑based systems</li><li>Knowledge of radio communication principles</li><li>Exposure to Ansible or automation tools for executing predefined tasks</li><li>Basic understanding of networking, RF equipment, hardware/software integration</li><li>Excellent communication and coordination skills</li><li>Excellent analytical and reporting capabilities</li><li>Strong ability to work both independently and as a team to solve problems</li><li>Be very reactive to solicitations</li><li>Be fluent in English language</li><li>French and Arabic language are a plus</li><li>The role is field‑based and requires extensive travel</li><li>Valid driver’s license (installation across 20 sites in UAE)</li></ul><h3>Role&Responsibilities</h3><p><b>Supervision and monitoring</b></p><ul><li>Perform day‑to‑day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sites</li><li>Perform initial diagnosis and troubleshooting of hardware and software issues</li><li>Identify issues requiring advanced expertise and escalated to back‑office teams with clear technical information and logs</li><li>Coordinate with customer and remote support teams to ensure smooth operations</li><li>Preventive and corrective maintenance tasks</li><li>Carry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established procedures</li><li>Support systems in Linux‑based environment, using established automation playbooks (Ansible)</li><li>Technical support and documentation</li><li>Produce incident reports</li><li>Maintain clear and accurate records of system configurations, changes and maintenance activities</li><li>Contribute to the update of procedures and manuals</li><li>Provide technical support to the customer</li></ul><p><b>Overall Technical activities / description of requirements</b></p><ul><li>Perform day‑to‑day system supervision and monitoring of infrastructure components, COTS hardware, radio equipment and associated application software deployed on sites</li><li>Perform initial diagnosis and troubleshooting of hardware and software issues</li><li>Identify issues requiring advanced expertise and escalated to back‑office teams with clear technical information and logs</li><li>Coordinate with customer and remote support teams</li></ul><p><b>Preventive and corrective maintenance tasks</b></p><ul><li>Carry out preventive and corrective maintenance activities, such as replacement of faulty hardware devices or components, deployment of software updates following established procedures</li><li>Support systems in Linux‑based environment, using established automation playbooks (Ansible)</li></ul><p><b>Technical support and documentation</b></p><ul><li>Produce incident reports</li><li>Maintain clear and accurate records of system configurations, changes and maintenance activities</li><li>Contribute to the update of procedures and manuals</li><li>Provide technical support to the customer.</li></ul><p><b>Logistics</b></p><ul><li>Maintain accurate inventory of deployed equipment, tools and consumables</li><li>Support logistics for movement of equipment to/from sites, ensuring all items are accounted for and properly transported, stored and labelled</li><li>Track equipment lifecycle (installation, maintenance, return, replacement) using asset management tool</li></ul><p><b>If Interested Kindly apply.</b></p></div>#J-18808-Ljbffr