Door Manager

Company DescriptionTomorrowland presents Terra Solis Dubai, a brand-new desert destination.REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sunWAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian DunesCELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool sceneDELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the worldExperience the light and warmth of extraordinary hospitalityJob Description1. Guest Entry Management:Supervise entry and exit points to ensure only authorized individuals areallowed access.Verify identification and adherence to legal age restrictions for entry.Check tickets or cover charges as applicable.Enforce dress codes and venue-specific guest policies.2. Team Supervision:Oversee door staff, including bouncers and ticket takers.Train new staff members on entry procedures, security protocols, and guestservice standards.Assign tasks and ensure adequate staffing during peak hours.3. Security and Safety:Maintain a visible presence at the entrance to deter unwanted behavior and ensure guest safety.Handle difficult situations, such as denying entry to intoxicated patrons or addressing confrontations.Coordinate with security personnel to manage crowd control and respond to emergencies.4. Customer Service:Provide a welcoming and friendly atmosphere for all guests.Address guest inquiries and complaints professionally and efficiently.Ensure VIP guests and regular patrons receive the highest level of service.5. Compliance and Reporting:Ensure compliance with legal regulations, including alcohol licensing laws and fire safety regulations.Maintain accurate records of incidents and any refusal of entry.Report any security issues or breaches to management promptly.QualificationsExperience: Previous experience in security or hospitality, particularly in a nightlife environment.Leadership: Strong supervisory skills with the ability to manage and motivate a team.Communication: Excellent verbal communication and conflict-resolution skills.Physical Fitness: Ability to stand for long periods and handle physically demanding situations.Legal Knowledge: Understanding of local laws and regulations regarding nightlife venues.Additional Information(1) years minimum experience in a similar role in four- or five-star hotelUAE/GCC local market experience#J-18808-Ljbffr