Delivery Operations Executive

About UsThe ENTERTAINER is a leader in the Lifestyle industry providing our members with exclusive access to 2for1 vouchers for dining delivery attractions shopping and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.Position OverviewThe Delivery Operations Executive is responsible for ensuring the seamless execution of daily delivery operations working across teams and with external partners to resolve issues optimize processes and maintain high service standards. This role requires a handson approach to managing order flow supporting merchant performance and driving continuous operational improvement through data analysis collaboration and system feedback.As a Delivery Operations Executive you willDelivery OperationsOversee endtoend order flow ensuring timely and successful fulfilment across all channels.Investigate and resolve failed or delayed orders in coordination with Account Managers Customer Service and ThirdParty Logistics partners.Monitor and maintain accurate merchant availability statuses and operational readiness.Prepare analyze and share delivery performance reports highlighting key metrics (e.g. volumes SLA adherence failure trends) and driving insights for improvement.Manage inventory and dispatch of delivery hardware (e.g. tablets SIMs).Provide crossfunctional support to internal teams including Sales Content and Customer Service on deliveryrelated matters.Merchant ManagementOnboard and train new merchants on tools processes and delivery operations.Provide ongoing operational and technical support postlaunch.Work with the Marketing team to boost performance for underperforming merchants via deliveryrelated campaigns.Partner & Vendor CoordinationMonitor performance of merchants using SaaS integrations to ensure smooth order placement.Liaise with Finance Tech and Product teams to resolve issues related to orders or payouts.Track partner compliance with contract terms and servicelevel agreements (SLAs).Systems & Process ImprovementCollaborate with Product and Tech teams to suggest feature improvements and enhancements based on operational feedback.Assist in testing and implementing new product features tools or delivery system updates.Develop and refine SOPs to address recurring issues (e.g. missed pickups failed attempts).Maintain internal documentation training materials and knowledge base content.Strategic & AdHoc SupportSupport regional and zone launches by ensuring delivery readiness and coordination.Manage delivery logistics for special campaigns or projects.Generate custom reports and insights for Sales or merchant teams as required.Join Salesled merchant meetings to support with contract renewals delivery performance or campaign planning.What were looking forStrong multitasking and time management skillsResourceful and solutionsorientedProactive and able to work independentlyEffective in stakeholder and vendor coordinationAttention to detail and strong sense of accountabilityComfortable with Excel including pivot tables formulas and dashboardsConfident interpreting dashboards and operational data (e.g. Tableau)Experience using CRM or order management platforms (e.g. Salesforce)Skilled in preparing reports and presentations (e.g. PowerPoint)Effective communicator across internal platforms and shared drivesProficient in managing email communication scheduling and followupsValid Drivers License (for dispatch support or merchant visits)Background in operations logistics or delivery coordination (desirable)What we offerCompetitive salary and benefits package.Opportunity to work with a dynamic and innovative company.Chance to contribute to the growth and success of a wellknown UAE brand. Required Experience:Manager Key Skills Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting Employment Type : Full-Time Experience: years Vacancy: 1