Customer Service Representative/ ممثل خدمة عملاء

Key Responsibilities Provide exceptional customer service to clients and customers via phone, email, and chatAnswer customer inquiries and resolve complaints in a timely and professional mannerEscalate complex issues to the appropriate team members for resolutionMaintain accurate and detailed records of customer interactions and transactionsStay up-to-date on client products, services, and policies to effectively assist customersHandle high call volumes while maintaining quality and efficiency Qualifications High school diploma or equivalent; college degree preferredExcellent communication skills, both written and verbal