CS Specialist

We are looking for a highly optimistic Customer Success Specialist who will support the company with all customer success services.You’re excited about the role because you will...Engage with the users via email and online chat to help answer their questions and solve any problems they might encounterProvide exceptional customer service, emphasizing the values of the software and how it can help users build their businessEscalate bugs and product issues to the tech team on an as-needed basisBe comfortable speaking to customers on the phone, when necessaryCollaborate on articles to help retailers and suppliers enhance their Spocket experienceGather user feedback and feature suggestions to help form Spocket’s product strategyWe’re excited to have you because…You are passionate about working with people and demonstrate empathy in all interactionsYou have excellent communication skills that convey both confidence and charmYou are a fast learner and genuinely enjoy problem-solvingYou enjoy continual adaptation and change from week to weekYou are overflowing with positive energy that other people draw upon and enjoy collaborating withYou are a self-starter who enjoys multitasking and having ownership over your contributionsSkills we are looking for…3+ years of customer support-related experienceExperience in the E-commerce industryExperience in Sales and Marketing#J-18808-Ljbffr