CRM Administrator

OverviewAlnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interactionOur vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitabilityAt Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.ResponsibilitiesCRM System Strategy & ConfigurationDesign andmanageadvanced CRM architecture including custom objects, enterprise workflows, validation logic, role-based permissions and multi-region access controls to optimize the CRM for evolving enterprise processes and ensure a scalable and secure operational environmentData Governance & IntegrityDefine and enforce data standards, conduct regular audits of data quality, de-duplicate records, enrich using third-party tools (ZoomInfo, Clearbit), and maintain system data to support accurate reporting, segmentation, account-based marketing, predictive modeling, and regulatory complianceAutomation & Lead Lifecycle OptimizationBuild end-to-end automated workflows for lead capture, routing, deal creation, onboarding, and renewal triggers to reduce manual intervention, accelerate pipeline velocity, and ensure consistent, compliant workflows across teamsInsightful Reporting & DashboardingDevelop and maintain executive dashboards, multi-touch attribution reports, funnel performance, and lifecycle velocity insights using Power BI, Tableau, or CRM-native tools to provide real-time visibility into pipeline health, revenue drivers, and strategic performance to senior stakeholdersSystem Integration & Vendor ManagementEnsure seamless integration between CRM and ERP, marketing automation, customer success tools, billing systems, and support platforms; manage third-party vendors for support/upgradesCross-Functional Leadership & Stakeholder AlignmentPartner with Sales, Marketing, Customer Success, and IT leadership to define CRM requirements, align on use cases, and coordinate implementation timelines to enable seamless workflows, avoid silos, and ensure CRM infrastructure drives business-case alignment across departmentsChange Management & Continuous ImprovementMonitor CRM performance, collect user feedback, identify areas for process or system improvements, and lead enhancement projects to evolve CRM capabilities in line with business growth and ensure continued relevance and usabilityQualificationsEducation: Bachelor’s or Master’s degree in Business Administration, IT Systems, Data Analytics, or related field; CRM certifications mandatoryExperience: 6–10 years in CRM administration or operations, preferably with Zoho CRMProficient in CRM configuration, custom objects, system integrations, validation rules, role-based security, and workflow automationExpert in data modeling, reporting tools (Power BI, Tableau), dashboard creation, data enrichment, and CRM-based analyticsExperience with integration to ERP, marketing automation (e.g., Pardot, HubSpot), customer success platforms, data enrichment tools, and business intelligenceProven capability to mentor junior admins, document governance frameworks, and drive user adoption at scaleStrong working knowledge of GDPR, CCPA, and local data protection laws; experience conducting compliance reviewsStrategic mindset, high collaboration ability across departments, exceptional problem-solving, attention to detail, and performance-driven approach#J-18808-Ljbffr