Contact Center Agent

Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated Contact Centre Agent to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.Key Responsibilities:Handle inbound and outbound calls efficiently and professionally.Arrange and manage home visit appointments for surveys.Address inquiries related to scheduling and rescheduling visits.Ensure accuracy and attention to detail when inputting data.Build strong relationships with social beneficiaries while providing excellent customer service.Work independently to solve problems and negotiate scheduling solutions.Qualifications & Knowledge:Bachelor’s degree in a relevant subject.Tech-savvy with experience using CRM systems, ATS, or similar platforms.Bi-lingual fluency in English and Arabic is required.Strong communication and active listening skills.Excellent relationship-building and customer service abilities.Problem-solving, negotiation, and adaptability skills.Attention to detail with accurate data entry.High reliability, integrity, and a compassionate approach to work.Passionate about supporting and serving the community.Experience:Minimum 2 years’ experience in customer service.Previous experience in a contact centre is desirable.Exposure to working with social beneficiaries is a plus but not essential.Why Join Us?Be part of a purpose-driven team making a real impact in the community.Work in a dynamic and supportive environment with opportunities for growth.#J-18808-Ljbffr