Contact Center Agent

<div><p>Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated<b>Contact Centre Agent</b>to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.</p><h3>Key Responsibilities:</h3><ul><li>Handle inbound and outbound calls efficiently and professionally.</li><li>Arrange and manage home visit appointments for surveys.</li><li>Address inquiries related to scheduling and rescheduling visits.</li><li>Ensure accuracy and attention to detail when inputting data.</li><li>Build strong relationships with social beneficiaries while providing excellent customer service.</li><li>Work independently to solve problems and negotiate scheduling solutions.</li></ul><h3>Qualifications&Knowledge:</h3><ul><li>Bachelor’s degree in a relevant subject.</li><li>Tech-savvy with experience using CRM systems, ATS, or similar platforms.</li><li>Bi-lingual fluency in<b>English and Arabic</b>is required.</li><li>Strong communication and active listening skills.</li><li>Excellent relationship-building and customer service abilities.</li><li>Problem-solving, negotiation, and adaptability skills.Attention to detail with accurate data entry.</li><li>High reliability, integrity, and a compassionate approach to work.</li><li>Passionate about supporting and serving the community.</li></ul><h3>Experience:</h3><ul><li>Minimum<b>2 years’ experience</b>in customer service.</li><li>Previous experience in a contact centre is<b>desirable</b>.</li><li>Exposure to working with social beneficiaries is a plus but not essential.</li></ul><h3>Why Join Us?</h3><ul><li>Be part of a purpose-driven team making a real impact in the community.</li><li>Work in a dynamic and supportive environment with opportunities for growth.</li></ul></div>#J-18808-Ljbffr