Catering Systems Manager

Job DescriptionSynopsis: The Catering Systems Manager is responsible for owning and overseeing the strategic roadmap, functionality, integrity, and optimization of the catering management system across the network and overall technology vision for the Catering Operations business. Act as the functional authority for catering systems, defining standards, governance, and design principles across all catering operations. Ensures seamless integration of processes, accurate data governance, and effective system utilization to support operational efficiency, compliance, and strategic objectives.AccountabilitiesOversee the Catering Operations digital and innovation roadmap including optimising the use and functionality of the core catering management system (CMS) and related applications in liaison with respective SMEs, ensuring uptime, data integrity, and security.Translate evolving catering business needs into system capability requirements, ensuring scalability and long‑term sustainability.Incorporate new technologies and data collection sources into the Catering Operations business in partnership with SMEs, internal and external partners and internal business reporting teams to improve process efficiency and return on investment in food and beverage delivery to customers.Lead continuous improvement initiatives to optimise system utilisation, automation, and process efficiency across the catering function.Implement system updates, patches, and enhancements in collaboration with IT and vendors.Oversight of team to provide technical and functional support to catering and network teams, troubleshoot system issues, and ensure timely resolution to minimize operational disruptions.Ensure the integrity, reliability, and performance of the catering management system, including automated functionalities such as waste management and supplier integrations.Manage existing automation and proof‑of‑concept (POC) initiatives to enhance system capabilities.Manage change control and approvals for all EY Food & Handling Menu/Pricing specifications within the data warehouse system and manage the team that operationalises the system with new caterer set‑up, daily menu management, and configuration of new processes on the back of project roll‑outs.Manage the sourcing, cleaning and sharing of evolving data sources, making them available for the team to support best‑practice supplier management (dynamic status reporting, benchmarking, trend analysis), cost management (forecasting and gap analysis) and NPS analysis (trend analysis based on multiple data sources).Develop and maintain a self‑audit program to ensure robust process controls and compliance frameworks through system reporting.Manage the integration of new catering management systems, including user acceptance testing (UAT), planning, user training and deployment.Develop and deliver training programs for staff and suppliers on all system modules.Education & ExperienceBachelor’s degree level qualification in a relevant subject (business and computer science preferred).Minimum 7 years of relevant experience managing IT systems (preferred catering systems).Job DetailsRole Level: Mid‑LevelWork Type: Full‑TimeCountry: United Arab EmiratesCity: Abu DhabiCompany Website: http://www.etihad.comJob Function: Information Technology (IT)Company Industry: Airlines and Aviation#J-18808-Ljbffr