Call Center Agent â Automotive Division

We are looking for a Call Center Agent Automotive Division (Arabic Speaker) to handle customer inquiries service bookings and sales support within our fast-paced automotive operations.This role is ideal for a highly communicative individual with a calm solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English along with a passion for customer service and teamwork.If youre energetic empathetic and thrive in a service-driven environment read on to discover more.Key ResponsibilitiesCore FunctionsAnswer inbound calls and respond to customer inquiries regarding automotive services vehicle details or appointment scheduling.Make outbound calls for follow-ups service reminders or promotional campaigns.Accurately log all customer interactions in the CRM system.Support the sales and service teams by pre-qualifying leads and escalating complex cases.Collaboration & CommunicationCoordinate with service advisors technicians and sales consultants to provide accurate information.Ensure smooth communication between departments to meet customer expectations.Maintain professional and courteous communication in both Arabic and English.Participate in regular team briefings and training sessions.Performance Reporting or StrategyMeet daily and monthly call volume and service KPIs.Provide feedback on recurring customer issues to improve processes.Contribute to customer satisfaction surveys and post-service follow-ups.Track and report lead conversion and service booking metrics.Requirements:1-2 years of experience in a customer service or call center role preferably in the automotive sector.Fluent in Arabic and proficient in English (spoken and written).Familiarity with CRM systems or call center software.Strong listening communication and interpersonal skills.Ability to work under pressure and handle high call volumes.High school diploma or above.Positive attitude with a commitment to customer satisfaction.Salary & Benefits:Competitive Salary: 3000 AED per month attractive performance-based incentivesTarget-based incentive structure with commission potentialWork Visa sponsorshipMedical insurance30 days of paid annual leaveOngoing training and supportive team environmentWork Arrangement:Type: Full-time on-site positionEvening shift schedule requiredNote: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.Why Join Us Be part of a respected automotive brand known for quality and reliability. Join a multicultural team that values collaboration and service excellence. Receive performance-based incentives with clear growth opportunities. Access professional development programs in the automotive field.If youre dependable punctual and take pride in your customer serviceapply today and get started! Key Skills Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad Employment Type : Full Time Experience: years Vacancy: 1