Associate, End User Services - Quality

<div><h3>Technical Responsibilities</h3><ul><li>System Maintenance&Troubleshooting – Diagnose and fix hardware, software, and network issues.</li><li>System Installation&Configuration – Set up computers.</li><li>Software&Hardware Upgrades – Keep IT systems updated and recommend improvements.</li><li>Keep up with the latest technology to provide efficient solutions.</li></ul><h3>Customer Care Responsibilities</h3><ul><li>Assist users with IT problems to ensure minimal downtime.</li><li>Explain possible solutions and involve customers in decision‑making when appropriate.</li><li>User Training&Education – Teach employees how to use new software or devices effectively.</li><li>Clear Communication – Explain technical issues in simple terms to non‑technical users.</li><li>Customer Feedback Handling – Gather and respond to user feedback to improve IT services.</li></ul><h3>Collaboration&Continuous Improvement</h3><ul><li>Research&Development – Stay updated with new technology trends and best practices.</li><li>IT Policy Implementation – Ensure compliance with company policies and IT standards.</li></ul></div>#J-18808-Ljbffr