TRR Coordinator Customer Service

Profile SummaryProvide essential support to customers and shipping agents by addressing their queries and concerns while actively identifying new business opportunities. Offer daily assistance to customers and coordinate their requirements ensuring seamless communication and collaboration across various business units.Key Roles & ResponsibilitiesConduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).Independently coordinate customer bookings (Client service and third-party) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).Communicate customer and agent booking requirements (Client services and third-party services) and update all systems accordingly with daily vessel updates.Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.Handle customer rate inquiries send rate quotations and ensure error-free system updates.Identify non-active customers address concerns and work to restore regular support.Monitor weekly and monthly customer loading averages to ensure continued engagement.Send arrival notices and NOCs to customers before vessel arrival for import shipments on third-partyPerform any other job-related duties as assigned.CommunicationInternal CommunicationDepartments Involved:Container Shipping Operations & Liner OperationsContainer Shipping Sales TeamContainer Shipping Commercial TeamContainer Shipping AgenciesContainer Shipping Pricing TeamContainer Shipping ManagerPurposeCoordinate information flow about Client Services and third‑party operated vessel loading to ensure shipments align with commitments made to customers.External CommunicationStakeholders:CustomersThird‑party Shipping AgenciesExternal Communication PurposeFacilitate communication regarding loading with customers and Shipping agencies.Maintain close coordination with agents concerning attention to customer requirements.Occupational Health & Safety and EnvironmentAccountabilityTake full responsibility for actions and decisions.ResponsibilityAdhere to established safety procedures follow training and instructions and report any accidents incidents or near misses.AuthorityEmpowered to halt work if conditions are deemed unsafe.Education & Professional QualificationDiplomaMinimum 2 to 3 years in customer service preferably at shipping industryGeographic ExperienceRegional ExpertiseStrong understanding of the Middle East market and its advantages.Technical ProficiencyExtensive knowledge of Microsoft Office Suite and various web applications including Solverminds Transmetrics etc.Language SkillsProficient in English. Arabic Chinese Turkish Hindi are a plusMarket/Industry/Functional KnowledgeCustomer FocusService-oriented and committed to meeting the needs of internal and external customers. Builds effective relationships and handles interactions with tact and professionalism.Achievement OrientationResults-driven proactive and motivated to achieve both personal and professional goals. Demonstrates ambition and a strong drive to succeed.Analytical ThinkingEffectively analyzes problems and resolves complex issues. Anticipates long-term consequences and future trends ensuring well-informed decision-making.InnovationDevelops fresh insights and generates creative solutions.Relationship BuildingEstablishes strong networks and collaborates effectively. Communicates and negotiates persuasively to achieve positive outcomes.Skillsimport & export & dgft, customer service skill#J-18808-Ljbffr