Technical Account Manager

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid‑market accounts to enterprise-level customers including public sector.The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‑critical applications on top of AWS services.Key job responsibilitiesYou’ll build solutions provide technical guidance and advocate for the customerEnsure AWS environments remain operationally healthy whilst reducing cost and complexityDevelop trusting relationships with customers understanding their business needs and technical challengesUsing your technical acumen and customer obsession you’ll drive technical discussions regarding incidents trade‑offs and risk managementConsult with a range of partners from developers through to C‑suite executivesCollaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account ManagersWith a bias for action you’ll proactively find opportunities for customers to gain additional value from AWSSolve a variety of problems across different customers as they migrate their workloads to the cloudUplift customer capabilities by running workshops and other enablement sessions.As we continue to rapidly expand in EMEA you’ll have plenty of opportunities to develop your technical consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.QualificationsExperience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.Understand operational parameters and troubleshooting for 2 or more of the following: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications DevelopmentInternal enterprise or external customer‑facing experience with the ability to clearly articulate to small and large audiencesAbility to juggle tasks and projects in a fast‑paced environmentCustomer obsessedFluency in either one of the languages: English/ArabicProfessional experience with cloud offerings such as AWS Azure Google Cloud Platform etc.Programming or scripting skills with a combination of Java Python Perl Ruby C# and/or PHP a plus but not a requirementPrevious experience as a Software Engineer Developer DevOps Engineer etc.Understanding of DevOps practices and tools including Continuous Integration / Deployment Puppet Docker Kubernetes Chef is a plusOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.Required Experience:Manager#J-18808-Ljbffr