Talent Development Specialist | Travel System GDS - Arabic speaking

Your Talent Can Shape the Future of Travel Training!At Ten our goal is simple, to become the most trusted service business in the world.We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platformand the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?This role will include inducting new employees, coaching of existing employees, running refreshing training sessions on best practise processeswithin not only travel but also general customer service. It also includes doing quality reviews and spot checks if trained processes are implemented correctly, including respective reporting and coaching of employees on necessary measures to be taken based on the findings. Continuous improvement of processes and systems as well as support of testing and implementation of new systems or system updates will also be part of this role. Inductions, trainingsand coaching session willmainly bedelivered remotely but could also be done as classroom face-to-face sessions.ESSENTIAL DUTIES AND RESPONSIBILITIES:The information below is representative of the work performed in this position; however, it is notall-inclusive. Duties and responsibilities are subject to change based on business needs.Training and Development ProgramsInductionsDeliver induction training: ensuring dynamic sessions, sensible spread of information & timing of sessions as well as ample time for practical exercisesEnsure all training material regularly updated and available before each sessionDeliver (1 – 2 days) on the job coaching post first two weeks of induction (or handover to team manager orothertrainer where necessary)Manage and ensure completion of any training to be delivered within the first 12 weeksProvide feedback and handover notes to the line manager andbuddyabout new starters, including listening to calls, looking at requests and any watch outsDelivery of the ongoing and development training:Whereappropriate, create training plans, implement sessions and mentor for the lifestyle manager development programmesDeliver training modules as and whenrequired, including refresher trainingUpdate training modules and manual as new processes are implemented within the companyWork with line managers toidentifytraining needs for individuals and teamsWork closely with keystakeholdersspecific traveltravel(I.e. Member Satisfaction, Account Managers and Product)regardingtraining needs in terms of feedback (including NPS)CoachingSupport team managers to coach LMs (objectivesto be agreed for individuals with teammanager )on the floorContinuous coaching of all employees in terms of overall Member Satisfaction and agreed measures to be implemented based on feedbackKeep upto date records of coaching, including successes and challenges and communicate to line manager monthlyImprovement of Travel processes/systems and other travel related project workClosely workwith the othertraveltrainers within Ten and do align training needs and schedules with Ten globallyClosely workwithTravel TMsand Head of Travel as well as the Operations DirectorAEMEA to analyse working processes,identifymeasure to further improvement of efficiencies, training of new processes and monitor/reporting of improvementsBe involved in sign-off andassistin the implementation of new releasesSupport the Development Team intestings, process changes etc.Stakeholder Collaboration,Communicationand employee engagementCollaborate with HR, department managers, and other stakeholders to align talent development efforts with the overall strategicobjectivesofTen.Support with induction training and onboarding through facilitation of sessions.Promote a culture of employee engagement by fostering a supportive and motivating work environment.Communicate regularly with employees to promote awareness of available development opportunities and to gather feedback on programs and initiatives.BEHAVIORAL EXPECTATIONS:AsaTalent DevelopmentSpecialist,you will be expected to role model the behaviors associated with ourTen Standards and core businessvalues:Member Focused, Trustworthy, and Pioneering.We encourage diverse philosophies,culturesand experiences.We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote,disciplineorterminate, will be based on merit, competence,performanceand business needs.Specific behavioral traits we want to see:Advocate for personal & professional development, and can provide evidence of their growth mindsetAbility to influence team performance and cultureDemonstr