SYSTEM ENGINEER L2

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world.Job DescriptionExcellent communication skillsAbility to empathize, pacify and handle irate customers with exceptional communication skillsTechnical knowledge in troubleshooting base operating system issues and eagerness to learn new technologiesTroubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, security apps etc. over remote supportAnswer incoming calls and respond to customer’s emails in a timely mannerManage and resolve customer complaintsIdentify and escalated issues to supervisors as and when neededProvide product and service information to customersResearch required information using available resources and offer solutions to customersResearch, identify, and resolve customer complaints using applicable softwareRoute calls and tickets to appropriate resources and domains who can best support the userDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsCreate SOPs for new issues and resolutions givenComplete call logs and reportsMandatory SkillsDesktop supportExperience: 1–3 yearsAny complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.#J-18808-Ljbffr