Support Manager

Support Manager (Indian Nationals Preferred)Our company is seeking a highly motivated and experienced Support Manager to join our team in Ajman, UAE. This is a full‑time position, with a preference for Indian nationals who are fluent in English.As the Support Manager, you will be responsible for managing a team of support staff and ensuring the smooth operation of our customer service department. Your main duties will include handling customer inquiries and complaints, monitoring support systems and processes, and providing training and guidance to your team. A biometric passport is required for this position.ResponsibilitiesManage a team of support staff to ensure efficient and effective customer serviceRespond to customer inquiries and complaints in a timely mannerMonitor support systems and processes to identify areas for improvementTrain and mentor support staff on best practices for handling customer inquiriesMaintain accurate records of customer interactions and follow-up actions takenCollaborate with other departments to resolve complex customer issuesRequirementsPrevious experience as a Support Manager or in a similar roleFluent in English (knowledge of other languages is a plus)Excellent communication skills (verbal and written)Ability to lead a team effectivelyStrong problem‑solving skillsBiometric passport requiredWe offer competitive salary packages, opportunities for growth within the company, and a supportive work environment. If you are ready to take on this challenging role, please submit your application today.#J-18808-Ljbffr