Shift Manager - EGM Operations

Job DescriptionAbout Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.About The PositionWynn Al Marjan Island is currently seeking a Shift Manager – EGM Operations to join the resort’s Gaming EGM Administration team.ResponsibilitiesManage the daily operations of the EGM department, ensuring smooth functionality and adherence to gaming regulationsMonitor EGM performance and coordinate repairs or maintenance with techniciansEnsure proper handling of jackpots, hand pays, and cash transactions according to company policiesManage and schedule EGM attendants and supervisorsProvide training, coaching, and performance feedback to maintain a high‑performing teamAddress and resolve guest complaints or disputes promptly and professionallyPromote a positive gaming experience and maintain high service standardsEnsure compliance with all gaming laws, internal controls, and company policiesMaintain the integrity of EGM assets, gaming machine equipment and informationMonitor for suspicious activity and enforce security protocolsPrepare shift reports detailing operational activities, machine performance, and revenueAbout YouMinimum 5 years of experience in EGM operations, with at least 3 years in a supervisory roleStrong knowledge of EGM mechanics and gaming regulationsExcellent leadership, communication, and problem‑solving skillsAbility to work flexible shifts, including nights, weekends, and holidaysOperational ManagementTeam LeadershipCustomer Service ExcellenceRegulatory ComplianceTechnical Knowledge of EGM SystemsAbout Wynn Al Marjan Island’s BenefitsWe offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.#J-18808-Ljbffr