Services Account Partner

<div><p>The CSG Account Partner (AP) is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience.</p><p>The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.</p><h3><b>Responsibilities</b></h3><ul><li><p>Exceed CSG Success Cloud growth and bookings; ensure organizational health and customer satisfaction goals as a regional leader.</p></li><li><p>Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals, and desired business outcomes.</p></li><li><p>Engage customers, especially at the C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor.</p></li><li><p>Build a compelling vision and clearly communicate transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform.</p></li><li><p>Develop and handle a territory plan and a personalized account plan for each customer, aligned with their business goals.</p></li><li><p>Forecast accurately and timely; build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth.</p></li><li><p>Form positive relationships with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success.</p></li><li><p>Be a recognized role model for collaboration, leadership, and overall business results.</p></li></ul><h3><b>As an Account Partner, you will:</b></h3><ul><li><p>Be internally and externally recognized as a business contributor, industry, or product specialist.</p></li><li><p>Possess a high level of knowledge regarding emerging business/industry trends and product direction.</p></li><li><p>Determine the best customer success approach based on general direction from senior management.</p></li><li><p>Work on complex business issues and initiatives that require deep business or industry knowledge.</p></li><li><p>Act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching goals.</p></li><li><p>Lead cross-functional teams and mentor others.</p></li></ul><h3><b>Basic Qualifications&Skills</b></h3><ul><li><p>7+ years of consultative sales experience with a consistent record of exceeding quota.</p></li><li><p>5+ years of experience selling and/or delivering professional services for a strategic consulting firm or large-scale system integrator.</p></li><li><p>Proven ability to develop and maintain C-level relationships where you are recognized as a trusted advisor.</p></li><li><p>Experience growing accounts with large and complex pursuits ($1M+).</p></li><li><p>High level of collaboration and the ability to excel in a complex, matrixed environment.</p></li><li><p>Strong interpersonal skills and a team-player mentality.</p></li><li><p>Ability to thrive in a fast-paced environment.</p></li></ul></div>#J-18808-Ljbffr