ServiceNow - Programmer Analyst Trainee

<div><p>We are seeking enthusiastic fresh graduates to join our team as Graduate Trainees – ServiceNow. This role is designed for individuals looking to build a career in IT Service Management (ITSM) using the ServiceNow platform. The trainee will gain hands‑on experience in configuring, supporting, and maintaining ServiceNow applications aligned with ITIL best practices.</p><h3>Key Responsibilities</h3><ul><li>Assist in the configuration and administration of ServiceNow ITSM modules (Incident, Request, Change, Problem)</li><li>Support user and role management, access controls, and system configurations</li><li>Help create and maintain workflows, business rules, and notifications</li><li>Assist in managing Service Catalog items and request flows</li><li>Support report creation and dashboard configuration for operational visibility</li><li>Troubleshoot basic ServiceNow issues and provide platform support</li><li>Participate in testing, validation, and documentation of ServiceNow solutions</li></ul><h3>Required Qualifications</h3><ul><li>Bachelor’s degree in Computer Science, or related field</li><li>Basic understanding of IT Service Management (ITSM) concepts</li><li>Strong analytical and problem‑solving skills</li><li>Good communication skills and ability to work in a team environment</li></ul></div>#J-18808-Ljbffr