Service Engineer

Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.Job DescriptionProvide on-site first-level and basic second-level support for printers and MPS environmentsMaintain, troubleshoot, and repair printers and related hardwarePerform preventive maintenance and routine health checks on printing devicesMonitor device performance, consumables, and service alerts to ensure uninterrupted operationsAct as the primary on-site technical point of contact for MPS-related issuesEscalate complex incidents to senior engineers or vendors and coordinate timely resolutionMaintain accurate service documentation, incident logs, and asset recordsSupport continuous service improvement initiatives and follow standard service proceduresQualificationsDiploma in IT, Electronics, or a related fieldBachelor’s degree in IT, Engineering, or equivalent practical experienceAdditional Information3-5 years of experience in printer maintenance, technical support, or service engineeringExperience supporting Managed Print Services (MPS) in a customer‑dedicated or on‑site roleSkills & AbilitiesStrong troubleshooting and problem‑solving skillsGood understanding of printing systems and MPS environmentsBasic knowledge of IT hardware, networks, and system troubleshootingAbility to coordinate effectively with internal teams and external vendorsStrong documentation and reporting skillsCustomer‑focused mindset with good communication skills#J-18808-Ljbffr