Service Delivery Head - Digital Technology

Job Description Your role: - Team Leadership: Mentors and manages software engineers and engineering managers, conducting performance reviews and driving career development. - Strategic Planning: Collaborates with product, design, and quality assurance teams to define roadmaps, technical strategies, and project goals. - Technical Oversight: Ensures adherence to coding standards, software architecture principles, and high-quality deliverables. - Operational Excellence: Manages project timelines, resource allocation, and budgets (training, tools). - Process Improvement: Implements best practices, such as Agile, CI/CD, and DevOps, to enhance efficiency and reliability. - Stakeholder Communication: Reports progress, risks, and outcomes to senior leadership. To succeed, you will need: Experience Requirements: - Overall 15+ years of software development experience with 5+ years managing through managers. - 5+ years of experience in complex software product development. - Deep expertise in modern software practices like Agile/Scrum, CI/CD pipelines, cloud architectures (Azure), and distributed systems. - Strong Technical expertise in .NET/Python/Microservices. - Experience of managing complex initiatives within budget/time. - Cross-functional leadership and conflict resolution. - Database expertise (MySQL, Oracle, MongoDB). Qualification Required: - Empowerment and Delegation: Trusting team members with ownership of projects, allowing them to make decisions, and delegating effectively to boost productivity. - Mentoring and Career Development: Nurturing engineers' growth, setting clear career paths, and helping them transition into more senior roles. - Building a High-Performing Team: Forming and transforming teams by bringing in diverse perspectives, fostering collaboration, and nurturing a strong team culture. - Emotional Intelligence: Demonstrating empathy, self-awareness, and sensitivity to manage team stress levels, foster a psychologically safe environment, and resolve conflicts. - Translating Technical to Business Value: Bridging the gap between engineering jargon and business goals for non-technical stakeholders. - Managing Up and Across: Effectively collaborating with product managers, executives, and other departments to align on priorities and represent the team's interests. - Active Listening: Valuing team input, understanding concerns, and fostering open, transparent communication. - Giving and Receiving Feedback: Delivering constructive feedback to help team members improve and being open to feedback from the team to refine leadership style. - Visionary Mindset: Defining a clear, inspiring, and achievable vision for the team that aligns with broader company objectives. - Prioritization and Focus: Making tough decisions on which projects to pursue and which to deprioritize, using data-driven insights to manage resources effectively. - Risk Management: Proactively identifying potential technical or project-related risks and mitigating them before they escalate. - Mediation Skills: Addressing disagreements between team members or with other departments swiftly and fairly, often using a 'disagree and commit' approach. - Adaptability to Change: Pivoting strategies quickly in response to shifting business priorities, new technologies, or organizational changes. - Handling Tough Conversations: Managing performance issues, conducting layoffs, or letting employees go with professionalism and empathy. - Integrity and Accountability: Taking responsibility for team failures and giving credit to the team for successes. - Passion for Technology: Maintaining a deep interest in software development to support and guide engineering teams, even if not coding daily. - Resilience: Bouncing back from project failures and maintaining a positive, motivated environment under pressure. Additional details of the company: Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. In return, we offer: - An opportunity to work with a 150-year-old, leading global product company. - A culture where we care about each other and the world around us. - Best in class total reward program covering Insurances, Higher Education, flexible work timing. - This is a key role focused on handling teams of highly competent people, driving them collaboratively and effective project execution and timely deliveries. - This role gives you enough opportunities to build your professional network among technical fraternities within the group. - This role also expects you to build a very strong network of local ecosystems and bring the benefits for Atlas Copco. Job location: This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco