Service Assistant

Exciting Opportunity: Join Ali & Sons as a Service AssistantAre you customer-focused, organized, and eager to support after-sales operations in a fast-paced automotive environment? Join Ali & Sons Motors as a Service Assistant, where you’ll play a key role in supporting service reception activities, coordinating appointments, and ensuring an exceptional customer experience.Role PurposeTo support the Service Reception team by managing service appointments, assisting customers with vehicle-related enquiries, and ensuring all administrative and system-related tasks are completed in line with company policies and manufacturer standards.Key ResponsibilitiesAnswer and respond to service appointment bookings, advising customers on schedules and availability.Handle all incoming calls in accordance with the recommended call checklist and phone etiquette standards.Prepare ELSA inspection checklists prior to vehicle arrival.Check recall actions and TPIs through ELSA to ensure pre-preparation of service requirements.Communicate parts requirements to the Parts Department via the TKP system.Open job cards before customer arrival and ensure documentation readiness.Identify and highlight potential repeat repair cases.Open DISS reports by default for all repair cases.Update and maintain accurate customer information, including contact details, in the system.Provide professional phone introductions to new customers.Maintain bookings sheets on the DMS system and update the TKP planning system.Redirect calls to relevant personnel when necessary.Offer onward transportation and support dialogue reception processes.Inform customers of ongoing promotions and service campaigns.Forward daily schedules to relevant service and workshop personnel.Assist in creating pre-picking lists for the Parts Department.Report operational issues to the Reception Supervisor or Service Manager.Perform additional duties as assigned by management.What We’re Looking ForEducation: Degree or Diploma in any disciplineExperience: Minimum of 2 years’ experience in a similar roleLanguages: Fluency in English is essentialCore CompetenciesAccountabilityCommunicationProfessional IntegrityTeamwork & CollaborationCustomer Relationship ManagementAdaptability & FlexibilityPositive Initiative & MotivationQHSE AwarenessWhy Join Ali & Sons?A professional and customer-focused work environmentCareer growth within a reputable and diversified organizationExposure to leading automotive brands and service systemsA culture built on teamwork, accountability, and service excellenceReady to Grow with Us?If you are passionate about customer service and want to build a career in automotive after-sales operations, apply now and become part of Ali & Sons Motors.About the TeamAt Ali & Sons, we work with some of the most well-known and prestigious automotive brands in the world. The companies we work with are globally recognised for quality, reliability, and sophistication, and for many of them we are the sole distribution agent in the UAE. With our automotive clients, we strive to provide customers with the best experiences possible driven by high-tech showrooms, world-leading after-sales support, and comprehensive guidance through every stage of the buying process.Job InfoJob Identification 4054Job Category AdministrativePosting Date 01/26/2026, 07:58 AM#J-18808-Ljbffr