Senior Pre-Sales & Customer Success Manager (GCC)

We are seeking a commercially strong, technically capable, and client-facing Senior Pre-Sales & Customer Success Manager for our Client, a leading provider of guest experience and visitor engagement solutions across GCC and international markets.This is a hybrid revenue + relationship ownership role, responsible for:Managing strategic GCC accountsDriving renewals and upsellsRepresenting company confidently in front of enterprise clientsThe ideal candidate combines consultative solution selling skills with strong customer success ownership and executive-level presence.Key Responsibilities:Partner with the sales team during the pre-sales phase to understand client needs, technical requirements, and business objectives.Conduct product demos, solution presentations, and discovery workshops.Translate technical capabilities into clear business value propositions.Support RFP/RFI/RFQ responses with both commercial and technical input.Work closely with product and technical teams to ensure solution feasibility and proper scoping.Customer Success & Account Management (GCC Focus)Own and manage a portfolio of GCC enterprise clients.Act as the primary customer-facing representative of the company post-sale.Build strong C-level and senior stakeholder relationships.Ensure successful onboarding, adoption, and long-term product utilization.Monitor customer health metrics and proactively prevent churn.Renewals, Upsell & ExpansionTake full ownership of contract renewals and commercial discussions.Identify upsell and cross-sell opportunities within existing accounts.Drive revenue retention and account growth.Lead pricing discussions and renewal negotiations.Maintain clear renewal forecasting and pipeline visibility.Representation & Client EngagementRepresent the company professionally in executive meetings, site visits, and industry events across GCC.Act as a trusted advisor, not just a vendor.Deliver confident presentations to decision-makers and technical stakeholders.Travel within GCC when required.Requirements & Profile:5+ years of experience in B2B technology environments (SaaS, analytics, guest experience, hospitality tech, or similar).Pre-sales or solution consultingCustomer Success or Account ManagementContract renewals and commercial ownershipStrong technical understanding (API integrations, data flows, system architecture basics, CRM/analytics platforms).Ability to speak both business and technical language comfortably.Experience working with GCC enterprise clients.Strong executive presence and confident communication skills.Commercial mindset with revenue retention and growth focus.Fluent English is mandatory; Arabic is a strong advantage.Ideal Personality Fit:Relationship builder with commercial instinctConfident, polished, and client-facingStrategic thinker with operational disciplineRevenue-minded but customer-centricAble to balance technical detail with business impactStrong ownership mindset: “From pre-sales to renewal”#J-18808-Ljbffr