Senior Operations Administrator

Born from the vision to elevate Dubai's global prominence, Wasl was founded on May 25, 2008, with the mission to transform the city into an even more captivating destination for residents, businesses, and visitors alike. Created from the union of the Dubai Development Board and Real Estate Department, Wasl embarked on a journey of seamless integration. This strategic merger not only streamlined operations but also empowered our team with enhanced expertise, enabling us to adopt dynamic, market-driven investment strategies.Today, Wasl stands tall as a cornerstone of Dubai's real estate landscape. As one of the city's largest and most diversified real estate management companies, we proudly oversee an expansive portfolio of landmark assets, entrusted to us by DREC and other esteemed partners.1. JOB DETAILSPosition Title: Senior Operations AdministratorReports to: Senior Operations ManagerDivision: Property ManagementDepartment: PM Operation2. POSITION SUMMARYThe Senior Operations Administrator plays a key role in supporting operational excellence through strong system management, data accuracy, and process automation. The role requires advanced Excel and SAP knowledge, the ability to build and maintain structured operational systems, and clear communication with internal stakeholders. Real estate experience is considered a plus but is not mandatory.3. JOB DIMENSIONSNumber of Staff SupervisedDirect Reports: To be providedTotal Reports: To be provided4. KEY RESPONSIBILITIES AND PERFORMANCE STANDARDSKey AccountabilitiesManage and maintain operational data, trackers, and reports using Excel and SAPSupport day-to-day operational reporting and ensure timely, reliable data availabilityMaintain clear documentation for operational processes and system usageAct as a reliable point of contact for operational data and system-related queriesCoordinate with other departments to ensure aligned processes and data consistencySupport the implementation of standardized proceduresImprove, and contribute the automation of operational systems and workflows to increase efficiency and accuracyKey Technical Skills and KnowledgeAdvanced Excel – AdvancedSAP – Operational data management and reporting – AdvancedProcess Improvement – Identifying waste – AdvancedOperations Reporting – SAP based reports creation – AdvancedStakeholder Communication – Clear coordination across teams – AdvancedDocumentation & Controls – SOPs and process documentation – IntermediateEthics & Corporate Governance – Compliance with policies and standards – Advanced5. COMMUNICATIONS and WORKING RELATIONSHIPSInternal: Operations, Finance, Leasing, Property Management, IT, and Senior ManagementExternal: System vendors, service providers, and consultants (as required)6. CONTEXT, WORK ENVIRONMENT AND DECISION-MAKING AUTHORITYOperates in a structured operational environment with high attention to detailExpected to manage multiple priorities independently while aligning with business needsAuthority to recommend and implement operational improvements within agreed guidelines7. FINANCIAL RESPONSIBILITIES AND ACCOUNTABILITIESSupports financial and operational accuracy through data integrity and reportingContributes to cost efficiency by improving processes and reducing manual workNo direct budget responsibility8. SELECTION CRITERIAQualifications and Experience (Essential)1 - 3 years of experience with professional diplomaStrong Excel and SAP expertiseExperience in operations administration, reporting, or systems support rolesStrong organizational, communication, and problem-solving skillsExperience in real estate, property management, or asset-heavy environmentsExposure to process automation or continuous improvement initiativesThis job description provides a broad indication of the role and responsibilities of the position. The position holder may be required to perform additional tasks and responsibilities not listed here, in line with organizational needs and changes in business priorities.Our ValuesAt Wasl, we are more than just a real estate company. We are active contributors to Dubai's thriving economy, fostering enduring relationships with our valued stakeholders. Our customer‑centric approach is rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.#J-18808-Ljbffr