Senior Microsoft Dynamics Consultant

JOB PURPOSEThe Senior ERP Functional Consultant supports the IT Director by handling the ERP functions for our organization. This includes monitoring, managing, and enhancing the ERP systems and training the necessary departments as and where required.KEY ACCOUNTABILITIESERP Users and Application SupportSupports users of the Finance/HR/Payroll and Purchasing ERP Applications by providing training, guidance and resolving any issues during daily activities performed on the Finance/HR/Payroll and Purchasing modulesInvestigates complaints and claims about ERP / Finance/HR/Payroll and Purchasing applications behaviorEnsure that the required hot fix is applied to AX application.Assists in implementing the support plan, creates and executes test scriptsDevelops reports using ERP Development ToolsDevelops Alerts based on user defined application/business critical eventsEscalates unresolved issues to Microsoft Support and follow up with the MS Support EngineersDevelops instructional courseware, prepares user manuals and conducts end user trainingsEnsures MS dynamic availability and consistency, and redundancy and DR availabilityEscalates unresolved issues to IT / Vendor and successfully engages in multiple initiatives simultaneouslyERP Business Requirement gatheringParticipates in data gathering and providing ERP/Finance/HR/Payroll and Purchasing project deliverables and content.Works with End users to understand their business requirements and conduct gap analysisConverts requirements to functional specs and functional design documentsDefines and evaluates Finance/HR/Payroll and Purchasing business processes based on business requirements and best practices, as well as mapping against ERP software functionalityEnsures consistency with the business requirements and expectationsAnalyzes the requirements and map it to current processes and systemsEnhances the MS Dynamic system using a propagate change management process where possibleImplements new MS Dynamic solutions satisfying these requirementsCoordinates with users to check their feedbackERP PlanningDevelops capacity plans for upgrading the ERP systems that meet the growth, scale, and changing needs of our business.Ensures that all stakeholders have access to the most updated technology to support the business growthERP Projects ManagementAssists and participates in ERP Project planning, testing, change control, and making estimates for enhancementsFacilitates the implementation and support of Dynamics AX Finance, HRMS, Payroll and Purchasing modulesDesign, configuration and testing of core Dynamics AX Finance, HRMS, Payroll and Purchasing modulesERP securityImplements the ERP security initiatives, benchmarking our security capabilities with industry best practicesProvides information and advice to the IT manager on ERP and applications risks and issues as appropriateMonitors the required ERP patches to protect us from viruses and spam.Ensures confidentiality, integrity and availability of all information dealt with by the employees by understanding and implementing the ISMS frameworkERP DocumentationDocuments the ERP project using the document management systemEnsures all ERP configuration and changes e.g. hot fixes, setting changes etc. are documented for reference and recordsPrepares before going live e.g. technical tasks like uploading, customized functions and develop document /setup reportsQUALIFICATIONS, EXPERIENCE AND SKILLSBachelor’s degree in computer science, Information Technology, or any related field.Minimum of 8 years of experience in ERP systemsStrong knowledge in Microsoft D365 F&OUnderstanding information security managementGood problem-solving skillsAbility to cope with conflicting demands and to prioritize tasksAnalytical skills with attention to detailsAbility to take a project through from conception to completionExcellent command of English and preferably ArabicSolid command of MS Office#J-18808-Ljbffr