Senior Manager, Wallet & Financial Services Product Lead – Dubai, UAE

Senior Manager Wallet & Financial Services Product Lead - Dubai UAEWould you like to play a key role in helping a global financial services company grow their business in Middle East Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel way of accessing digital financial services building market profile and driving growthJoin Western Union as a Senior Manager Wallet & Financial Services Product Lead in Dubai UAE.Western Union powers your pursuit.The Senior Manager Product Lead for Middle East will own the digital product design & solutioning product-market fit conception of user journey localization and integration efforts across Middle East to launch operate and monitor new digital financial services beyond remittances such as wallet ecosystem & cards. The role will be responsible for aligning regional initiatives with our global strategy and delivering exceptional customer experiences. With a key focus on advancing our omnichannel and wallet ecosystem & cards offerings across key markets the candidate will be the subject matter expert for product management product-market fit knowledge of local payment/ecosystem partners and UI/UX topics all related to new digital financial services beyond remittances.The role will guide product development & delivery based on local insights business requirements and understanding of customers needs within global guidelines. The position also ensures the optimal conception and specification of user experience designs while paying attention to business requirements technical feasibility and data localization specific to geographies.Role ResponsibilitiesCo-Build & maintain effective product strategy and roadmap for digital financial servicesAdopting and following Product Development Lifecycle (PDLC) best practicesCollaborate with internal and external stakeholders alongside the full product development lifecycleDrive digital financial services product brainstorming & design based on business strategy regional requirements and global guidelinesGenerate new product ideas that are focused on driving revenue acquiring new customers enhancing the customer experienceDesign of user journeys based on design principles market data and benchmarkingDevelopment and ownership of Business Requirements Document (BRD) and Product Requirements Document (PRD) for the related digital financial servicesEnsure that the product design & development comply with relevant legal compliance and data localization requirementsAuthor EPICS features user stories and acceptance criteria and collaborate with the Engineering teams to ensure product features are delivered according to requirements & specificationsUnderstanding of partner/application interfaces and APIs that enable digital financial servicesIdentifying key defects through thorough testing of mobile and web customer platforms to be solved to improve customer experience and comply with local regulationsRunning product operational forums and liaison with internal and external stakeholdersMonitoring product performance based on a range of business and product KPIsProvide ongoing analysis on product effectiveness using a data driven approachUnderstand and track competitor activities across digital financial servicesNavigate complex and fast-moving Fintech technology landscape to harness technology opportunitiesRole RequirementsIdeally led a Digital Wallet with Financial Services in UAE or KSA across design build launch and operate phasesMust have at least 8 years experience working with domestic or international payments companies. Experience can be gained through banks / financial services specialist payment companies or at domestic or international schemes.Must have at least 8 years experience in Product management experience of building and operating Digital financial services such as wallets digital payments e-marketplaces card management and cross border transfers/payments.Preferred to have an advanced degree in Product Management/Business/Computer Science or equivalentPassionate about building great digital products and customer experiences maximizing a products business outcomesGet things done attitude; Self-motivated with the ability to roll-up sleeves and prioritize critical deadlinesDetailed understanding of product methodologies documentation and processes for digital products with a systematic/analytical mindset.Strong business writing numerical analysis and verbal communication skillsExperience working with multiple stakeholders/teams in different countries with different cultural backgroundsDubai Specific BenefitsPaid Time OffsEmployee Assistance ProgramsGlobal Recognition and Rewards ProgramsEmployee WellnessWe are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race c