Senior Manager â IT Governance and Performance Management

PurposeThis role will be responsible for ensuring the existence and operations of strong governance across IT including:The development and management of IT/technology policies (in line with best practices and with consideration for IHSs business context)IT performance management establish independent performance metrics for IT. Report on performance metrics and potential improvement areas to relevant stakeholdersSupport with strategy and operational model development as well as establishing IT waysofworking.Provide oversight over key IT processes ensuring clarity of objectives roles activities and deliverablesKey Roles & ResponsibilitiesEnforce Governance and StandardsOversees the development maintenance and compliance of relevant IT standards policies procedures and artefactsDevelops and implements an overall IT Governance framework in alignment with leading practice frameworks including COBIT 2019 ITIL ISO 20000 ISO 9001 ISO 22301 and ISO 27001.Defines coordinates maintains and communicates IT governance performance metrics and key risk indicators to IT Management and Enterprise Risk Management as required.Develops (and periodically reviews) IT policies plans and procedures in line with recommended practice (and regulatory requirements) and supporting organizational structures (through awareness and sensitization) to ensure an acceptable level of assurance.Stays uptodate with regulations and compliance guidelines affecting information technology and and continuously update the Companys policies standards and procedures.Designs develops and documents IT processes (in collaboration with process owners) in line with best practice frameworks and alignment with IHSs business context/operations.BusinessIT AlignmentSupport in the creation maintenance and monitoring the IT strategy including the IT roadmap with input from IT leadership to deliver on the Groups strategy.Periodically assess the effectiveness of existing IT governance framework. Identify areas for improvement and implement necessary changes to further strengthen the IT governance framework.IT Project Risks ManagementOversee project and risk related activities to provide agile and responsive reporting and insights and best practice to support the business in making informed decisions in the delivery of IT services.Coordination of Governance Body ActivitiesCoordinating the activities and deliverable of governance committeeBusiness ReportingPrepare reports and dashboards (comprehensive IT reports including KPIs KRIs SLAs project portfolio etc.) for various Management Committees with a focus on accuracy consistency and clarity.OthersAvailable to travelOther tasks assigned by the Associate Director IT GRCQualificationsJobSpecific CompetenciesProven experience implementing best practice IT frameworks (COBIT ISO ITIL) in organizationsMinimum of ten (10) years of experience in IT governance or risk rolesExperience working across cultures and time zonesStrong understanding of business process improvement methodologies (e.g. CMMI Six Sigma BPM Agile).Excellent analytical and problemsolving skills with a datadriven approach.Proven ability to work with crossfunctional teams in a collaborative environment.Excellent communication presentation and interpersonal skills.Qualifications & Experience RequiredA degree in information technology or related fieldsRelevant certifications CISA CRISC CGEIT ITIL ISO 9000 ISO 27001 etc.Thorough understanding of the latest ITGRC principles techniques and protocols.Knowledge Skills and AbilitiesKnowledgeBest practice standards/frameworks (including COBIT relevant ISO standards and ITIL) and how to pragmatically apply them within the IHS contextKey governance and IT process principles and persuading resultoriented team to adopt themIT Infrastructure and Applications: A solid understanding of hardware software networks operating systems and different types of applications (cloudbased onpremise etc.).Technology Trends: Staying abreast of emerging technologies like artificial intelligence cloud computing APIs data analytics and the relevant governance and risk implications of these technologies.SkillsCommunication Skills: Excellent written and verbal communication skills are essential for effectively communicating with both superiors and subordinates.Interpersonal Skills: Building strong relationships and fostering collaboration across departments is key for success in governance roles.AbilitiesAttention to detailPragmatic and able to manage vertically as well as horizontallyAble to travel to locations where IHSs business is presentAdditional InformationOrganizational Competencies: Customer FocusPeople demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.InnovationPeople demonstrating this competency constantly seek new & improved ways to deliver our products & services. They c