Senior Manager

DescriptionJob Role and Responsibilities: - Onboarding agencies and clients and developing working relationships. - Building positive client relations by checking in regularly and following up on active processes. - Manage clients inquiries via phone or email or in person. - Direct client complaints or complex queries to support team or relevant department in a timely manner. - Expediting serious issues to management toward prompt resolution. - Generating sales reports and following up with the support team for delivery of measurement reports. - Support agencies for any issues on the tool and provide recommendations. - Document and record clients interactions for product development and training purposes. - Recommending product improvements based on client services feedback. - Conduct clients presentations and workshops when needed. - Offer advice to clients on products and services. - Support in building sales literature and articles about the business.Required Experience:Senior Manager Key Skills Program Management,FDA Regulations,Management Experience,Facilities Management,Clinical Development,Data Management,Quality Systems,Project Management,Research & Development,GLP,Budgeting,Leadership Experience Employment Type : Full Time Experience: years Vacancy: 1