Senior IT Officer

1. IT Infrastructure and Network ManagementOversee the installation, configuration, and maintenance of IT infrastructure, including servers, networks, storage systems, and enterprise software.Manage and optimize network setups, including LAN, WAN, VLANs, VPN connections, and firewalls, ensuring robust connectivity and performance.Lead the diagnosis and resolution of complex network and infrastructure issues in real-time environments.Implement redundancy measures and system optimizations to ensure maximum uptime and availability.2. IT Support and End-User AssistanceProvide senior-level technical support to employees across organizational departments, troubleshooting and resolving all escalated hardware, software, and application issues.Act as an escalation point for IT Officers for complex issues while ensuring timely solutions.Customize IT solutions to meet departmental needs and provide expert assistance in integrating new technologies.Deliver user training and guidance to optimize the use of IT resources and applications.3. System Monitoring and Cybersecurity ManagementContinuously monitor IT infrastructure for performance, availability, and security using advanced monitoring tools.Manage the deployment and configuration of security tools such as intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability scanners.Design and implement cybersecurity protocols aligned with industry best practices and regulatory standards, including data security, encryption, firewalls, and user-access policies.Act as the first responder for security breaches or potential threats, taking proactive measures to mitigate risks.Perform security audits and ensure compliance with data protection laws and IT governance frameworks.4. Software and Hardware MaintenanceSupervise the procurement, installation, configuration, and routine maintenance of enterprise‑grade software and hardware assets.Ensure licensing compliance for proprietary and open‑source software, keeping applications updated and secure.Lead hardware lifecycle initiatives, coordinating asset upgrades, replacements, or repairs when necessary.5. Site Support and ManagementProvide on‑site IT support at operational facilities and remote locations to troubleshoot and resolve connectivity, system, and hardware issues.Deploy optimized IT solutions tailored for site‑specific needs to enable seamless operations.Regularly audit and maintain IT setups at remote sites to align them with organizational standards.6. Backup and Disaster Recovery StrategiesDevelop and manage robust data backup and disaster recovery systems to safeguard data and ensure operational continuity.Conduct regular simulations and failover tests to verify recovery plans.7. Project Leadership and Strategic IT SupportCollaborate with management to implement IT infrastructure projects, ensuring timelines, budgets, and objectives are strictly adhered to.Lead the deployment of cloud‑based and on‑premises solutions, hybrid architectures, and advanced security systems.Provide insights and technical guidance on IT strategy to align with the organization’s long‑term goals.8. Documentation and ReportingMaintain detailed technical documentation, including network diagrams, system configurations, change logs, and resolution workflows.Deliver performance reports to stakeholders and propose strategies for improving IT policies, operations, and utilization.QualificationEducation: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related technical field.Certifications: Cisco Certified Network Professional (CCNP), CompTIA Security+, Microsoft Certified: Azure Systems Administrator, or equivalent.Preferred: Certified Information Systems Security Professional (CISSP), ITIL Certification, or AWS/Azure Cloud Architect certifications.Experience and CompetenciesExperience5+ years of experience in IT infrastructure management, technical support, or related roles.Experience working in an asset management environment is preferred.CompetenciesIT Systems ManagementProficiency in managing Windows/Linux servers, network infrastructure, and enterprise software applications.Cybersecurity KnowledgeStrong understanding of cybersecurity protocols, including firewalls, antivirus, and data protection measures.Problem‑SolvingExcellent troubleshooting skills with the ability to quickly diagnose and resolve complex IT issues.CommunicationStrong interpersonal and communication skills, able to explain technical information to non‑technical users.TeamworkAbility to work collaboratively with cross‑functional teams and external vendors.AdaptabilityCapable of working in a fast‑paced environment, managing multiple priorities, and adapting to new technologies and challenges.#J-18808-Ljbffr