Senior Executive - Individual Health Insurance

We are seeking a Senior Executive - Individual Health Insurance for our Dubai Office who will be responsible for managing the end-to-end sales and servicing of individual health insurance products.The role involves engaging directly with walk-in clients, inbound leads, and referrals to provide competitive quotations, convert sales, and deliver high-quality customer service.Main ResponsibilitiesPromote and sell Individual Health InsuranceHandle incoming client queries, walk-ins, and digital/phone inquiriesGenerate leads through referrals and cross-sellingMeet assigned sales targets and KPIsCustomer Service & Relationship ManagementProvide personalized and efficient service to individual clientsExplain policy terms, coverages, and exclusions clearly to customersFollow up on quotations, renewals, and client feedbackEnsure high customer satisfaction and retentionPolicy Processing & CoordinationObtain quotations from insurance providers and prepare comparison sheetsCoordinate with underwriters for special approval or non-standard casesEnsure timely policy issuance, endorsements, and documentationProcess renewals and amendments efficientlyEnsure all transactions comply with internal policies and regulatory guidelines (CBUAE, Insurance Authority)RequirementsBachelor's degree or equivalent in a related field4-6 years of experience in health insurance, preferably working with a Broker in the UAEGood understanding of Individual Health Insurance productsProficient in English (Arabic is an advantage)Strong interpersonal, negotiation, and customer service skillsFamiliarity with insurance portals and CRM systemsCustomer-oriented and proactiveTarget-driven with attention to detailSkillsTechnical & Industry ExpertiseUAE Health Insurance Knowledge: Comprehensive understanding of individual health insurance products, coverage, and policy exclusions.Regulatory Compliance: Knowledge of CBUAE and Insurance Authority guidelines and standards.Systems Proficiency: Experience with insurance portals and CRM systems.Education: Bachelor’s degree or equivalent in a relevant field.Sales & Operational SkillsFull-Cycle Sales Management: Proven ability to manage the process from lead inquiry to conversion.Lead Generation: Proficiency in sourcing new business through referrals and cross-selling.Policy Administration: Capability to handle quotations, comparison sheets, policy issuance, renewals, and amendments.Underwriter Coordination: Experience negotiating and managing special approvals or non-standard cases.KPI Management: Ability to consistently meet or exceed assigned sales targets.Interpersonal & Soft SkillsCustomer Service: Commitment to providing personalized, efficient service and high client retention.Negotiation & Communication: Strong interpersonal skills for client persuasion and policy explanation.Language Skills: Professional fluency in English (Arabic is a distinct advantage).Attention to Detail: Precision in documentation and compliance reporting.Proactivity: A target-driven, customer-oriented mindset.#J-18808-Ljbffr