Senior Director, Head of Visa Direct Solutioning CEMEA

Company DescriptionVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.Progress starts with you.Job DescriptionVisa Direct is a payment service that Visa provides to clients (issuers, acquirers, processors, merchants, and service providers) to facilitate money movement to Cards, Accounts and Wallets around the world.This role will report into the Head of Visa Direct CEMEA and sit on Visa Direct CEMEA Leadership Team. The individual will manage solutioning aspects of Visa Direct supported by the distributed across CEMEA locations team members. This is a unique opportunity to be part of building a new ecosystem in the fast-moving world of payment and one of the key growth pillars in CEMEA business.This role will be responsible for sales engineering and solutioning for the multi-million sales pipeline for Visa Direct services and ensure execution excellence partnering with the product and technology teams of the clients. This role provides expert advice to business leaders and technology teams who want to use Visa’s services — understanding the client’s business problem or market opportunity, showing them how Visa’s solutions work and what they do, and helping the client define the solution architecture of their products. This role will also be responsible for providing feedback to the Visa Direct commercialization and product teams based on interactions with the clients.The candidate should not be afraid to get hands-on with technology teams or deep-dive into user flows with clients. In addition, he/she must be highly collaborative, bring a structured approach to client engagement and documentation, employ moderation and facilitation skills, have a passion for payments, and have an ability to communicate complex information to both technical and non-technical audiences. The role will require leading complex technical discussions and will span multiple teams, projects, geographic locations, and time zones.Being a Team Leader, the candidate is responsible for implementing strategies that team members use to achieve a goal, delegating tasks based on each member's strengths and skills and offering the training necessary to complete certain tasks. They are also responsible for inspiring and motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed.Visa is looking for an experienced payments leader with an outstanding product and project management track record. This client experience-oriented role will be a unique combination of technology architecture and client facing relationship management skills. It is a fast paced, agile environment, so this person must be proactive and excel with internal and external partners to ensure we achieve our goals.Responsibilities include:Accountable for sales engineering and solutioning aspects of Visa Direct business in CEMEABe a Team Leader and Change Agent, demonstrating Visa Leader’s PrinciplesTake clients through the onboarding cycle from solutioning to deployment, and commercial launchCo-pitch and co-sell with VD sales teams, covering product, technology, and architecture aspectsDevelop solutioning strategy for onboarding acceleration, ensuring high NPS and optimized time-to-productionDrive key workstreams for Visa Direct growthBecome the ultimate Subject Matter Expert (SME) for Visa Direct in CEMEAPartner with cross functional partners on multiple streams (sales, commercialization, product, client support etc) across the region to ensure ultimate business success with our clientsWork with Client Services to handoff from solutioning to implementation and ensure well-run projectsWork with VD commercialization, product teams and operations to drive state of Issuer readiness, and state of client implementations and post-launch supportResponsible for running education as well as deep dive workshops with clients for developing money movement solutionsLead solution architecture design discussions with clients and align with commercialization and product team as neededAble to identify relevant solution architecture based on client problems as well as explain in details how Visa’s platfrom functionCoordinate resolution of issues and design of new solutions with the global product teamTrack progress on projects’ implementations and act as first line of support for product related issuesSupport management of project pipeline and driving the client engagements as per opportunities pipelineResponsible for developing and maintaining cl