Senior Client Services Manager

How You’ll Make An ImpactAs a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross‑functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth.OverviewThis hybrid role requires you to be in the Dubai office 3–4 days per week. You will be working with various internal and external partners to integrate and deliver objective‑based solutions, helping shape the future of the marketing and advertising technology landscape.What You’ll AchieveYou’ll have significant opportunities for career growth within Epsilon and the larger Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, becoming a key player in driving Epsilon’s success in the MENA market.Role OverviewThe Senior Client Services Manager will drive client growth and adoption of Epsilon’s DSP solutions by developing strategic relationships, expanding media investment, and unlocking new data‑driven activation opportunities across key accounts.Key ResponsibilitiesOwn and grow strategic client relationships, identifying opportunities to expand the adoption of Epsilon’s DSP and identity‑led media solutionsDrive revenue growth through proactive client developmentAct as a trusted advisor to clients, translating business objectives into data‑driven media strategiesCollaborate with internal teams to deliver best‑in‑class campaign execution and performance outcomesLead client business reviews with performance insights, optimisation strategies, and incremental growth opportunitiesEducate clients and agency partners on Epsilon’s differentiated DSP capabilities, identity resolution, and closed‑loop measurementMonitor account health, forecast revenue growth, and ensure long‑term client satisfaction and retentionWho You AreWhat you’ll bring with you3–6 years’ experience in digital marketing, MarTech, and project managementCommercially driven mindset with an eagerness to identify opportunities for growth and contribute to business and client successStrong organisational, time‑management, and communication skillsAnalytical thinking with a curiosity about interpreting data to tell compelling storiesWhy you might stand out from other talentPassion for big data, technology, and solving complex problemsExperience in account management and building client relationshipsA consultative approach to client management, growth and strategy developmentExperience collaborating with cross‑functional teams and driving innovative solutionsA proactive attitude focused on process improvement and automationA growth mindset, always seeking to learn, adapt, and improve in a fast‑evolving industryAdditional InformationEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers, 1 Vision for engaging each individual, and 1 Voice to harmonise engagement across paid, owned and earned channels.Epsilon’s comprehensive portfolio of capabilities across digital media, messaging and loyalty solutions bridges the divide between marketing and advertising technology. We process 400 + billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‐time modelling languages and consumer privacy advancements. Epsilon is consistently recognised as industry‑leading by Forrester, Adweek and the MRC, and is a global company with more than 9 000 employees worldwide.Our pillars are more than words. They’re how we show up every day: People centricity, Collaboration, Growth, Innovation, and Flexibility. Our values guide us to create value for our clients, our people and consumers: integrity, teamwork, purpose, respect and empowerment.BenefitsTime to Recharge: Flexible time off (FTO), 15 paid holidaysTime to Recover: Paid sick timeFamily Well‑Being: Parental/new‑child leave, childcare & elder care assistance, adoption assistanceExtra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counselingEpsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, colo